Fatima Toman
Abbotsford,Canada
Summary
Dynamic and customer-focused professional with a proven track record in supervisory roles. Demonstrated ability to enhance sales through exceptional service and effective team leadership. Expertise in safe food handling and communication, ensuring high standards of customer satisfaction. Consistently achieves significant improvements in the overall customer experience.
Overview
7
7
years of professional experience
Work History
Server
Whitespot
01.2023 - Current
- Provide exceptional customer service in a fast-paced dining environment.
- Proactively upsell menu items, contributing to increased revenue.
Cashier Supervisor/Beauty Specialist
Shoppers Drug Mart
09.2022 - Current
- Manage cash office duties including cash handling, reconciliation, and reporting.
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
Cashier Supervisor
Chalo FreshCo
07.2022 - 12.2022
- Implemented customer service strategies to enhance shopper experience.
- Trained and mentored new hires to ensure operational consistency.
Call Center Agent
Fido Mobile - Hinduja Global Solutions
06.2022 - 07.2022
- Delivered personalized solutions to meet customer needs, improving satisfaction scores.
Customer Service Call Center Agent
Service BC - Maximus Canada
01.2022 - 06.2022
- Provided frontline customer service support for government services.
Cashier
Dollarama
08.2020 - 04.2021
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
Front & Drive Thru Cashier
Tim Hortons
01.2020 - 03.2020
Cashier Supervisor
Glenn's No Frills
12.2017 - 02.2019
Skills
- Serving It Right Certification
- Exceptional Customer Service
- Team Supervision Expertise
- Effective Sales Strategies
- Food Service Management
- Food Safety Compliance
- Effective Communication
- Call Center Operations
Timeline
Server
Whitespot
01.2023 - Current
Cashier Supervisor/Beauty Specialist
Shoppers Drug Mart
09.2022 - Current
Cashier Supervisor
Chalo FreshCo
07.2022 - 12.2022
Call Center Agent
Fido Mobile - Hinduja Global Solutions
06.2022 - 07.2022
Customer Service Call Center Agent
Service BC - Maximus Canada
01.2022 - 06.2022
Cashier
Dollarama
08.2020 - 04.2021
Front & Drive Thru Cashier
Tim Hortons
01.2020 - 03.2020
Cashier Supervisor
Glenn's No Frills
12.2017 - 02.2019
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