DANIELLE ELLIOTT
Calgary,AB
Summary
Dynamic professional with extensive experience in high-volume service environments, including Mr. Mikes. Proven ability to enhance customer satisfaction through exceptional service and effective upselling techniques. Skilled in beverage preparation and fostering positive relationships, complemented by strong organizational abilities and certifications in food safety and child development.
Overview
5
5
years of professional experience
Work History
Server
Mr mikes
Terrace, BC
08.2022 - 07.2025
- Provided exceptional customer service to ensure satisfaction in fast-paced environment.
- Took accurate orders from customers and delivered promptly.
- Maintained comprehensive knowledge of menu items, garnishes, and preparation methods.
- Prepared drinks according to standard recipes, ensuring quality and consistency.
- Monitored dining room for cleanliness and proper setup at all times.
- Assisted in training new servers to uphold service standards.
- Prepared and mixed beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of the bar area during service hours.
- Assisted customers in selecting drinks and provided recommendations based on preferences.
Early Childhood Educator
Ecole Mountianview Elementry
Terrace, BC
09.2024 - 06.2025
- Facilitated daily activities to enhance social and emotional development for children.
- Implemented effective classroom management strategies to sustain a positive learning environment.
- Provided safe, stimulating learning spaces that fostered growth and exploration.
- Maintained consistent daily routines to promote comfort and developmental progress.
- Supported students with special needs through tailored assistance as necessary.
- Engaged individually with children to cultivate positive, trusting relationships.
Hostess
Mr Mikes
Terrace, BC
07.2021 - 08.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phones to take reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Customer Service
Mc Donald’s
Smithers, BC
08.2020 - 08.2021
- Kept customer and food preparation areas clean and well organized.
- Completed opening and closing shifts.
- Recorded customers orders and communicated clearly to confirm each order.
- Quickly and efficiently processed payments.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Entered requested menu items into POS terminal by modifying with substitutions and add-ons.
- Promoted additional menu items to increases sales.
- Worked well with the team and openly invited coaching from management team.
Table Busser
The Riverhouse
Smithers, BC
09.2020 - 12.2020
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Greeted guests with friendliness and professionalism.
Skills
- Computer proficiency
- Organizational abilities
- Food safety practices
- Menu and price memorization
- Table setting expertise
- Customer upselling techniques
- High-volume service
- Beverage preparation
- Team collaboration skills
- Child development knowledge
- Serving It Right certification
- Responsible Adult certification
Timeline
Early Childhood Educator
Ecole Mountianview Elementry
09.2024 - 06.2025
Server
Mr mikes
08.2022 - 07.2025
Hostess
Mr Mikes
07.2021 - 08.2022
Table Busser
The Riverhouse
09.2020 - 12.2020
Customer Service
Mc Donald’s
08.2020 - 08.2021
Similar Profiles
Edward CobbyEdward Cobby
House Cleaner at Mr MikesHouse Cleaner at Mr Mikes
Lynsey ShendrukLynsey Shendruk
Server at Mr MikesServer at Mr Mikes
Ronak NayakRonak Nayak
General Manager at MR MIKES STEAKHOUSE CASUALGeneral Manager at MR MIKES STEAKHOUSE CASUAL
Jacquie SparrowJacquie Sparrow
Senior Programs Coordinator at Parks Foundation CalgarySenior Programs Coordinator at Parks Foundation Calgary
Delina TesfazghiDelina Tesfazghi
Sales Associate/Customer Service Cashier at Mihreta BotiqueSales Associate/Customer Service Cashier at Mihreta Botique