Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fabien Yongue

Edmonton,AB

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Housing Focused Worker

The Mustard Seed
Edmonton, Alberta
05.2023 - Current
  • Conducts intake interviews to obtain detailed client information and completes necessary paperwork.
  • Assessed caller needs and provided information about available resources.
  • Developed strategies to improve service delivery efficiency and effectiveness.
  • Maintained client records in accordance with program guidelines and regulations.
  • Monitored the intake process to ensure compliance with applicable laws, policies, procedures, and standards.
  • Received and processed incoming calls from individuals seeking shelter services.
  • Ensured that all documentation was accurate, complete, timely, and compliant with relevant laws and regulations.
  • Attends to medical emergencies

Shelter Team Lead

Japer Place Wellness Center
Edmonton, Alberta
01.2023 - 07.2023
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Ensured compliance with company policies and procedures throughout the team.
  • Collaborated with other departments to develop effective solutions that meet community needs.
  • Trained new staff in relevant processes and procedures.

Housing Worker

Hope Mission
Edmonton, Alberta
12.2019 - 06.2023
  • Provided referrals to community organizations offering additional supportive services such as job training or substance abuse treatment.
  • Prepared detailed reports on client interactions, progress made, and outcomes of interventions.
  • Participated in local outreach events aimed at educating community about available resources for addressing housing insecurity issues.

  • Collaborated with landlords, property managers, and other agencies to coordinate services and ensure safe living environments for clients.
  • Assisted with identifying potential resources for affordable housing opportunities.
  • Collaborated with social workers to support patients.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.

Night Shift Supervisor

Harmonize family Services
Edmonton, Alberta
12.2020 - 04.2023
  • Supervised daily activities of employees to ensure proper execution of tasks.
  • Investigated any accidents or incidents that occurred during the night shift.
  • Recruited qualified candidates for open positions ensuring they met all requirements.
  • Monitored employee attendance, tardiness and overtime hours.
  • Identified areas for improvement in terms of efficiency, cost-effectiveness and quality control standards.
  • Implemented new policies and procedures effectively while communicating changes to entire team.
  • Resolved conflicts between staff members in a professional manner.
  • Maintained a safe working environment by enforcing safety regulations.
  • Assigned work schedules and monitored progress against goals set by management.
  • Overseed the night shift operations and ensure safe working environment for all personnel.

Education

Master of Arts - Human Resource Management

Heritage College
Calgary, AB

Skills

  • Incident Reporting
  • Scheduling Coordination
  • Report Preparation
  • Training experience
  • Program Development
  • Strong leadership
  • Employee Motivation
  • Staff Supervision
  • Staff Scheduling
  • Policy Enforcement

Languages

English
Native/ Bilingual
French
Native/ Bilingual
German
Elementary

Timeline

Housing Focused Worker

The Mustard Seed
05.2023 - Current

Shelter Team Lead

Japer Place Wellness Center
01.2023 - 07.2023

Night Shift Supervisor

Harmonize family Services
12.2020 - 04.2023

Housing Worker

Hope Mission
12.2019 - 06.2023

Master of Arts - Human Resource Management

Heritage College

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Fabien Yongue