Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vivian Dantas

Calgary,Canada

Overview

4
4
years of professional experience

Work History

Foothills Housing Focused Shelter Relief Worker

The Mustard Seed
10.2023 - Current
  • Client Support and Engagement
  • Welcome, engage, and support individuals as they enter and use the shelter
  • Build rapport and trust with clients, providing a non-judgmental space
  • Offer crisis intervention and de-escalation support as needed
  • Monitor shelter activities and maintain a secure, safe environment for all
  • Enforce shelter policies and guidelines consistently and fairly
  • Address and de-escalate conflicts or disruptive behavior, prioritizing safety for clients and staff
  • Basic Needs Provision
  • Assist clients with basic needs such as meals, clothing, hygiene products, and sleeping arrangements
  • Support the setup and cleanup of shelter spaces, ensuring they remain clean and organized
  • Help connect clients with appropriate internal and external resources, such as housing services, health care, employment programs, and counseling
  • Provide information and encourage clients to participate in programs offered by The Mustard Seed or community partners
  • Accurately document client interactions, incidents, and daily shelter activities
  • Work closely with a team of support workers, case managers, and other staff to ensure clients receive comprehensive care
  • Participate in team meetings, training sessions, and professional development opportunities
  • Foster an inclusive and respectful atmosphere, helping to maintain the dignity and self-respect of each individual

Street Level Relief Worker

The Mustard Seed
10.2023 - Current
  • Outreach and Engagement
  • Approach and engage with individuals who may be living on the streets, in parks, or other public spaces, offering assistance and building rapport
  • Identify immediate needs such as food, shelter, clothing, medical care, or mental health support, and provide appropriate resources
  • Encourage individuals to access The Mustard Seed's services (e.g., shelter, meals, health services) and other community resources
  • Provide assistance in emergency situations, including safety issues, mental health crises, or substance abuse concerns
  • Use conflict resolution and de-escalation techniques to diffuse tense or potentially dangerous situations
  • Help connect individuals with immediate resources like shelter beds, food programs, or medical care
  • Be a regular and reliable point of contact, establishing trust with individuals who may have experienced trauma, addiction, or distrust of services
  • Offer a compassionate, non-judgmental approach to clients, respecting their dignity and personal circumstances
  • Help clients identify short-term needs and begin the process of stabilizing their lives, whether through shelter or referrals to health and social services

Coffee Barista

Linas Italian Supermarket
08.2021 - 10.2023
  • Maintained inventories by replenishing supply and stocking equipment
  • Cleaned and restocked dining room and bar areas and sanitation tasks
  • Memorized or referenced readily accessible information to relay to customers
  • Answered customer phone calls and appropriately addressed questions and complaints
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Maintained good ethics and kindness when addressing customers needs and concerns

Event Hostess and Server

Great Events
05.2021 - 08.2021
  • Prioritized multiple tasks in dynamic environment remaining calm and composed
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Greeted and accommodated guests, building positive experience from first interaction
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations

Family Babysitter

Private Family
03.2021 - 07.2021
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Provided care for children with cardiovascular disease, mental health challenges -Anxiety, eating disorder- and cognitive deficiency - ADHD, Autism
  • Performed housekeeping duties, such as laundry, cleaning, dish washing and changing of linens
  • Organized and participated in recreational outings, trips and games
  • Helped children with homework and school work
  • Instructed children in health and personal habits, such as eating, resting and toilet habits

Education

Bachelor of Arts - Criminal Justice, Probation & Parole Candidate

Mount Royal University
Calgary, AB
06.2026

Skills

  • Crisis Intervention
  • Risk assessment
  • Decision making
  • Team Collaboration
  • Relationship Building
  • Adaptability
  • Resourceful
  • Communication
  • Time management
  • Continuous learner

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Foothills Housing Focused Shelter Relief Worker

The Mustard Seed
10.2023 - Current

Street Level Relief Worker

The Mustard Seed
10.2023 - Current

Coffee Barista

Linas Italian Supermarket
08.2021 - 10.2023

Event Hostess and Server

Great Events
05.2021 - 08.2021

Family Babysitter

Private Family
03.2021 - 07.2021

Bachelor of Arts - Criminal Justice, Probation & Parole Candidate

Mount Royal University

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Vivian Dantas