Clint Ovu
LONDON,ON
Summary
Housing navigator specializing in crisis intervention and client advocacy. Proven track record in developing customized service plans and coordinating resources to address client needs. Extensive experience in case management and resource allocation, fostering effective communication and collaboration with multidisciplinary teams to drive positive client outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
housing navogator shelter
bluedoor shelter
East Gwillimbury, Ontario
03.2024 - Current
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Provided information and guidance to clients on how to access services and resources.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
intake admin
costi
02.2024 - 12.2024
- Identified customer needs promptly to ensure effective service delivery.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Engaged customers through effective interpersonal skills during face-to-face and phone interactions.
- Assisted with customer inquiries and resolved issues to enhance satisfaction.
- Worked with diverse coworkers to address challenges related to products and services.
- Provided exceptional service by actively listening and responding to customer requests.
Education
GED -
Seneca College of Applied Arts And Technology
North York03-2024
Skills
- Crisis intervention
- Case management
- Service plan development
- Resource coordination
- Conflict resolution
- Effective communication
- Team collaboration
- Client advocacy
Certification
nvci
Timeline
housing navogator shelter
bluedoor shelter
03.2024 - Current
intake admin
costi
02.2024 - 12.2024
GED -
Seneca College of Applied Arts And Technology