Winnie Mavunga
Edmonton,AB
Summary
Compassionate Shelter Worker known for high productivity and efficient task completion. Skilled in crisis intervention, case management, and conflict resolution, ensuring effective support and care for diverse populations. Excel in communication, empathy, and problem-solving to positively impact lives in challenging environments.
Overview
2
2
years of professional experience
2018
2018
years of post-secondary education
Work History
Housing focused shelter worker
The mustard seed
Edmonton, Alberta
02.2024 - Current
- Assisted clients with daily living activities and personal care needs
- Maintained a safe and clean environment in shelter facilities for residents.
- Coordinated intake processes for new clients, ensuring accurate documentation.
- Provided crisis intervention services to individuals experiencing emotional distress.
- Collaborated with local agencies to connect clients with essential resources.
- Ensured compliance with applicable regulations related to health, safety, and well-being of shelter guests.
- Conducted safety checks of all areas of the facility while on duty.
- Maintained accurate records of client data using appropriate software programs.
- Responded promptly and appropriately to any medical emergencies which may arise within the shelter.
- Collaborated with case managers regarding client progress towards goals set forth in their individual service plans.
- Provided transportation to appointments or other necessary locations when requested by clients.
- Stayed on top of laundry, sweeping and disinfection protocols.
Education
Speciss College
Harare, Zimbabwe Skills
- Crisis intervention
- Client intake coordination
- Safety compliance
- Resource connection
- Emergency response
- First aid and CPR
- De-escalation techniques
- Boundaries maintenance
- Safety monitoring
Languages
English
Advanced (C1)
C1
Timeline
Housing focused shelter worker
The mustard seed
02.2024 - Current
Speciss College