Irene NAGITTA
Edmonton,Canada
Summary
I am a trauma-informed, passionate, and enthusiastic social worker dedicated to creating positive change in the lives of vulnerable individuals and the community. I support and serve youth, adults, seniors, and persons with disabilities (both male and female), who face systemic needs and socio-economic challenges. My focus is on assessing situations and making appropriate recommendations for services and resources available in the community to help individuals reach their goals sustainably, using person-centred, evidence-based practices. I am confident, kind, thoughtful and motivated when supporting individuals in my community. I treat all individuals with dignity and respect, and I perform tasks independently with minimal supervision. I am also a great team player. I possess great attention to detail, I can multitask, and am open to learn new ideas.
Overview
2
2
years of professional experience
Work History
Intake and Housing Focused Worker
Hope Mission Shelters and Community Hub
Edmonton
10.2023 - Current
- Conducting intensive case management for the housing stabilization plan to foster successful long-term shelter exit of shelter participants into safe and sustainable housing options, as well as documenting the information in case notes and guests’ files.
- Enabling individuals’ access to mental health and addictions counselling supports through referral programs such as the Breakout and Detox programs for those with substance use.
- Conducting vulnerability assessments to provide suitable services that promote dignity, kindness and equity for the vulnerable people, such as the physically handicapped.
- Responding quickly to individuals in crisis, both inside and outside the building, practicing conflict resolution, de-escalation and facilitating reconciliatory conversations among participants and staff.
- Enforcing shelter regulations and expectations with shelter participants.
- Building rapport and healthy relationships with community participants through active listening, advising, providing appropriate referrals, and being open to spiritual conversations.
- Participating in staff training, attending staff meetings and having one-on-one sessions with the supervisor and management whenever required.
- Collecting data and maintaining accurate client records in Client Care Management software while ensuring the usage of FDARP.
- Generating and submitting incident reports when necessary, using FDARP.
- Respecting proper boundaries with participants.
- Taking initiative and using critical thinking to assess situations to make appropriate decisions in supporting participants to make positive changes in their lives.
- Encouraging community participants to seek resources and services that support them in achieving their goals, through a person-centred approach.
- Adhering to the privacy and confidentiality standards as outlined by FOIP and the Health Information Act.
Intake Support Worker
The Mustard Seed Central Shelter
Edmonton
12.2024 - 10.2025
- Conducting intake, welcoming, greeting, registering new clients and all relevant information onto their profiles, checking them in and out, (walk-in and drop-in guests) using the ETO system.
- Providing support to community members seeking shelter by addressing their basic needs, such as handing out clothing, food, other necessary items, and supporting clients in accessing laundry services as needed.
- Registering guests’ baggage according to shelter protocol and ensuring safe storage, including helping them access their personal belongings.
- Attending staff meetings and weekly briefings for proper monitoring and planning.
- Registering incidents in the form of occurrence reports, including developing incident and shift reports to assist in making well-informed decisions.
- Informing and connecting participants to resources and services within and outside the organization, as required.
Education
BSW -
Graduate Certificate - Clinical Trauma-Informed SW Practice
Skills
- Professional judgement
- Teamwork
- Administrative skills
- Organizational skills
- Quality customer service
- Interpersonal skills
- Excellent reporting skills
- Risk assessment
- Crisis handling
- Problem solving
- Management
- Harm reduction skills
- Compassion
- Empathy
- Confidentiality
- Self-control
- Non-judgmental
- Assessment
- Critical thinking
- Good time management
- Resourcefulness
- Flexibility
- Adaptability
- Resilience
- Dedication
- Respectfulness
- Patience
Trainings And Assessments
- Trauma-Informed care
- Vulnerable Sector Check
- Non-Violent Crisis Intervention
- Harm reduction skills
- Indigenous cultural knowledge
- FDARP
- ACSW Sexual Abuse and sexual misconduct
- BLS-Standard First Aid, AED, and CPR
Values And Competencies
- Professional judgement
- Teamwork, administrative and organizational skills
- Quality customer service and interpersonal skills
- Excellent reporting skills
- Risk assessment, handling crises, problem solving and management, harm reduction skills
- Compassionate and empathetic
- Confidential, self-control & non-judgmental
- Assessment, problem-solving and critical thinking skills
- Good time management
- Resourceful, flexible & adaptable and resilient
- Dedicated, respectful & patient
- Excellent English language proficiency; in speaking, writing, listening, and reading
Timeline
Intake Support Worker
The Mustard Seed Central Shelter
12.2024 - 10.2025
Intake and Housing Focused Worker
Hope Mission Shelters and Community Hub
10.2023 - Current