Eva Ferraro
Toronto,Canada
Summary
Dynamic Front Store Manager with proven success at Shoppers Drug Mart, leading a team of over 20 to achieve a 97% in-stock rate. Expert in inventory management and customer service, consistently exceeding sales and satisfaction metrics. Recognized for reliability and effective team leadership, driving operational excellence and enhancing customer experiences.
Overview
11
11
years of professional experience
Work History
Front Store Manager
Shoppers Drug Mart
01.2023 - Current
- Exceeded all metrics for sales, labour, customer satisfaction, shrinkage, and damages per the Common Year Plan.
- Managed over 1.2 million in inventory levels, securing a 97% in stock rate.
- Regularly appraised inventory levels, ordering merchandise to ensure optimal stock quantities.
- Oversaw vendor relations, inventory ordering, payroll processing, and staff scheduling.
- Managed employees to uphold operational standards and ensure compliance with certifications and audits.
- Resolved customer complaints, fostering loyalty and encouraging repeat business.
- Leading a team of over 20 staff members including the training and development.
Assistant Store Manager
Shoppers Drug Mart
01.2018 - 12.2022
- Resolved customer complaints, implementing effective solutions to improve satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies to ensure financial accuracy.
- Assisted in developing promotional displays, increasing product visibility and attracting customer interest.
- Merchandised all incoming stock to ensure store is fully stocked for customer satisfaction.
Assistant Cash Manager
Sporting Life
09.2017 - 12.2017
- Ensuring cash office procedures are being performed with accuracy such as paperwork, bank deposits, reconciliations, safe balancing, and counting of cash floats.
- Ensuring proper opening and closing procedures are followed by checking pin pads in the morning to ensure that they haven't been tampered with, filling supplies before store opening, and performing washroom checks before store closing, and accurate processing of end of day procedures such as breaking down sales reports by the hour.
- Followed loss prevention procedures to minimize loss and shrink, including matching UPCs to receipts, ensuring returns met store standards, and verifying legitimacy of all forms of tender.
- Optimizing workflow by designating break periods for cashiers during non-peak hours of the day.
- Processed refunds promptly to enhance customer satisfaction.
- Communicated promotions and sales targets to staff, suggesting add-ons to customers to maximize sales and increase basket size.
Front Store Supervisor
Shoppers Drug Mart
08.2015 - 09.2017
- Increased sales through effective implementation of promo signage for weekly flyers and in-store promotions.
- Enhanced customer experience by informing staff of specials, promotions, and store changes impacting customers.
- Performed cashiering duties to minimize excessive lineups and processed customer refunds and exchanges.
- Decreasing loss and shrink by performing cash office operations such as preparing bank deposits, counting cash till and lottery, and executing other end of day procedures in a timely and accurate manner.
- Optimizing workflow by leading by example and communicating with other staff constantly while on shift.
- Maximizing efficiency by performing merchandising duties during downtime.
- Reduced labour hours by ensuring all staff consistently performed assigned duties.
Education
Special Events Planning Diploma Program -
George Brown College
Toronto, Ontario01.2016
High School Diploma - O.S.S.D
Scarlett Heights Entrepreneurial Academy
Toronto, Ontario06.2013
Skills
- Customer service
- Team leadership
- Time management
- Reliability
Volunteer Experience
- Villa Colombo Retirement Home, Event Organizer, Entertaining residents by planning and organizing events.
- Canadian Arthritis Association, Event Assistant, Ensuring overall smoothness of operation during fundraising events by registering attendees and processing payments in a timely and efficient manner.
Timeline
Front Store Manager
Shoppers Drug Mart
01.2023 - Current
Assistant Store Manager
Shoppers Drug Mart
01.2018 - 12.2022
Assistant Cash Manager
Sporting Life
09.2017 - 12.2017
Front Store Supervisor
Shoppers Drug Mart
08.2015 - 09.2017
Special Events Planning Diploma Program -
George Brown College
High School Diploma - O.S.S.D
Scarlett Heights Entrepreneurial Academy