Eromosele Gift Otoijaghale
Toronto,Ontario
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Account Manager
Medcan
02.2019 - 11.2023
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Kept detailed records of daily activities through online customer database.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Planned and implemented a marketing campaign management strategy that attained a conversion rate of 23%.
- Constructed a customer acquisition strategy and achieved 90% customer acquisition of all contacted clients.
- Championed a new CRM system for improving customer service and increased client retention by 5%.
- Restructured a computerized filing and retrieval system that reduced the risk of patient data errors by 6%.
Customer Service Coordinator
GS1 Canada
01.2018 - 12.2019
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Resolved concerns with products or services to help with retention and drive sales.
- Kept accurate records to document customer service actions and discussions.
- Generated customer satisfaction surveys to analyze results into action plans.
Customer Service Representative
Apotex Pharmachem
02.2016 - 01.2018
- Developed and updated databases to handle customer data.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Arts - Business & Society With Honours
York University
Toronto, ON10.2019
Skills
- Account servicing skills
- Strategic Planning
- Client Relationship Management
- Team Building
- Client Relations, Problem-Solving,
- Cross-Functional Supervision,
- Decision Making
- Detail Oriented
- Change Management,
- Stakeholder Management
Languages
English
Full Professional
Additional Information
Tools Used:
MS Excel, SQL, MS Visio, MS Access, MS Office,
MS PowerPoint, SharePoint, Google Suites, Zoom
Timeline
Account Manager
Medcan
02.2019 - 11.2023
Customer Service Coordinator
GS1 Canada
01.2018 - 12.2019
Customer Service Representative
Apotex Pharmachem
02.2016 - 01.2018
Bachelor of Arts - Business & Society With Honours
York University
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