Sahar Mushtaq
Toronto,ON
Summary
Corporate Account Manager and Client Experience Specialist with a proven track record in optimizing account profitability and developing strong client relationships. Skilled in strategic negotiations, sales analysis, and efficient process management. Bringing proactive problem-solving abilities, excellent communication, and a focus on customer satisfaction to drive business growth.
Overview
5
5
years of professional experience
Work History
Corporate Account Manager
Medcan
05.2022 - Current
- Optimized account profitability by closely monitoring financial metrics, adjusting pricing strategies as needed based on market conditions or competitive pressures.
- Developed strong relationships with key clients, leading to increased revenue and repeat business.
- Conducted regular account reviews and stewardship meetings with key stakeholders to discuss project progress, address concerns, and ensure alignment with organizational goals.
- Negotiated profitable proposals with major companies, securing long-term accounts worth over $350,000 annually.
- Led contract negotiations with high-profile clients, resulting in favorable terms that contributed to overall company success.
- Streamlined internal processes for improved efficiency, facilitating timely responses to client inquiries and concerns.
- Identified upsell opportunities within existing accounts, contributing significantly to annual revenue growth.
- Retained a high percentage of existing accounts through proactive relationship management efforts and excellent customer support services.
- Organized and conducted wellness fairs and information seminars, attracting awareness of health and wellness programs
- Developed engaging presentations and materials on various health topics, resulting in a increase in employee participation
- Managed the end-to-end RFP process, including drafting, issuing, and evaluating proposals to ensure alignment with organizational needs and compliance standards.
- Successfully won numerous RFPs, contributing to significant business growth and securing key contracts.
Client Experience Specialist
Medcan
01.2020 - 05.2022
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Implemented effective communication strategies to keep clients informed during service delivery processes.
- Maintained up-to-date knowledge on industry trends and competitor activity in order to better serve clients 20.
- Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.
- Assisted sales with product research, pricing and lead time information.
- Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
- Enhanced client satisfaction by addressing concerns promptly and providing personalized solutions.
- Resolved complex client issues, resulting in higher customer retention rates.
- Served as a liaison between clients and internal departments, ensuring timely resolution of any issues that arose during the engagement process.
- Acted as a trusted advisor to clients, offering guidance and support throughout their journey with the company.
- Interacted with team members across departments to research and resolve customer issues.
Receptionist
Medcan
07.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Diploma - Cosmetic Techniques And Management
Seneca College of Applied Arts And Technology
North York, ON06.2014
Skills
- Sales tactics
- Client Relationship Building
- Revenue Generation
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Multitasking Abilities
- Self Motivation
- Team building
- Adaptability
- Professional Demeanor
Languages
Persian
Professional Working
Timeline
Corporate Account Manager
Medcan
05.2022 - Current
Client Experience Specialist
Medcan
01.2020 - 05.2022
Receptionist
Medcan
07.2019 - 01.2020
Diploma - Cosmetic Techniques And Management
Seneca College of Applied Arts And Technology
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