Winston Terence
143 Cedric Ave,ON
Summary
Skilled Accounts Receivable Specialist bringing significant experience in credit and collections with expertise in providing suitable resolutions to client disputes. Skilled in preparing monthly reconciliation reports, statistical reports using excel. Successful in reducing bad debt write-offs.
Overview
12
12
years of professional experience
Work History
Analyst, Accounts Receivable
Medcan
Toronto, ON
03.2022 - Current
- Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger.
- Manually reconcile the general ledger to the AR sub ledger on a monthly basis.
- Support the team in optimizing financial transactions and systems by performing reconciliation of payments and customer accounts.
- Reconcile the GL account against the AR sub ledger
- Communicate discrepancies to management team, identify slow-paying customers, and recommend collection strategies.
- Generate and verify invoices for appropriate documentation prior to sending to client.
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for and miscellaneous differences are cleared.
- Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
- Reconcile accounts between Salesforce and Workday to ensure all Corporate and Private invoices flow through.
- Update and maintain the AR balance report to reflect what is outstanding and has to be collected.
- Prepare and maintained customers weekly reconciliation schedules.
- Routinely contacted account holders with balances over 60 days past due to resolve delinquencies.
- Investigate billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Post and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Prepare and submitted accounting documents and reports for review, authorization and processing.
- Calculate unpaid invoices to maintain updated receivables reports.
- Improved billing and month-end reporting processes.
- Maintain accounting records by performing routine calculating, posting and verifying duties.
- Perform administrative tasks to support strategic initiatives.
- Check postings and documents for correctness, accuracy and proper coding.
- Reconcile or entered report discrepancies found in financial records.
- Reconcile computer reports with manually maintained ledgers.
- Report aging numbers to the VP of Finance and suggest methods on how to maintain these numbers.
- Trained and delegated certain collection responsibilities to other new members of the team.
- Perform any ad-hoc request and worked with other departments to assist clients for any finance related issues.
Inventory Administrator/Accounts Receivable Associate
Pizza Nova (head office)
Toronto, ON
10.2019 - 03.2022
- Invoice all stores and check that stock has been allocated correctly to more than a 140 stores in Ontario.
- Work with the warehouse manager and supply chain coordinator to ensure there is adequate stock available.
- Solve any discrepancies of shortages or overages for any store.
- Balance stock on daily basis and investigate any discrepancies by counting and working with the warehouse manager.
- Work with district managers to ensure all stores have enough stock for big events.
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Reviewed vendor invoices and expense reports, identifying discrepancies.
- Receive stock and create purchase orders on the Microsoft NAV ERP system, just foods.
- Post journal entries for any stores with renovation accounts.
- Open accounts for new franchisees and create invoices for store opening.
- Post all store utility bills to appropriate accounts.
- Reconcile all corporate accounts and balance weekly.
- Assist in the transition between old franchise owners and new ones.
- Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers.
- Reviewed accounts with credit balances to determine accuracy of refunds.
- Prepare weekly inventory analysis report for review.
- Credit stores for materials used in our pizza making workshop for various schools.
- Assist in quarterly rebates from vendors and apply them to the franchisees.
- Used Microsoft NAV to analyze inventory costs and create detailed forecasts for accounting team.
- Ensure that price on all stock items are accurate and update any price changes from vendors.
- Assist in weekly reconciliation of utility accounts and investigate any unbalanced posting.
- Balance and close all pending accounts during year end.
Customer Service Representative
Pizza Nova
Toronto, ON
10.2017 - 10.2019
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
- Write escalation reports for special cases and following up on the complaint until it is resolved.
- Receive calls from all stores and help in confirming and following up on first time deliveries and pickups.
- Ensure that large and future orders get delivered to the right location on the right day and following up on any new updates that arise from these orders.
- Assist the new operators in taking any first time and large orders.
- Ensure the days corporate invoices is in order for processing the following day.
- Ensure customers receive and fill out credit card authorization for certain pre authorized payments and sending out copies of large orders.
Analyst
Australia New Zealand Bank
06.2014 - 05.2015
- Index raw files with the client’s policy numbers and other information to send to the rest of the department.
- Work with different types of accounts the bank offered to help other teams meet their goals.
- Support other functions in the department with any queries and rectify mistakes that may have occurred to ensure the client’s needs are met.
- Escalate any important cases and ensure that it was processed in due time.
- Support the customer service team and perform a few functions related to said team.
- Attempt to find unmatched policy numbers on accounts and send them for processing.
- Send out letters to clients requesting for more information to process their superannuation request.
- Research required cases that needed special attention and processing them in due time.
- Re-work cases on priority that were in the escalation phase.
- Deal with different types of cases and knowing how to process each one of them with due diligence.
- Learn the basic functions of other processes in the department so as to make any necessary corrections before the final processing stage.
- Escalate and resolve customer complaints in regards to special superannuation cases.
- Process an average of five hundred superannuation requests per day.
- Due diligence in handling every case for the day and supporting other teams in the office when required.
Intern
MedcanManipal Health Enterprises
04.2012 - 05.2012
- Update the Employee status and records in Human Resource Information Systems.
- Process Salary Advance Forms, Wedding Gift Forms & Leave encashment.
- Constant follow up on performance and progress of the new recruits.
- Liaised with management to receive constructive criticism for areas needing improvement.
Education
Graduate Certificate - Strategic Management Accounting
Centennial College
05.2019
Graduate Certificate - Financial Planning
Centennial College
12.2018
Masters - International Business
St. Joseph’s College of Commerce
05.2017
Post Graduate Diploma - Financial Management
St. Joseph’s College of Commerce
04.2016
Bachelors - Commerce
St. Joseph’s College of Commerce
05.2014
Skills
- Microsoft Excel
- Journal Entries
- Customer relations
- Invoicing and billing
- Statement review
- Account reconciliation
- Statutory reporting
- Quantitative and qualitative analysis
- Due diligence
- Credit and collections
- Adjustment posting
- General ledger
- Fiscal reporting
- Invoicing proficiency
- Billing Dispute Resolution
- Statement Issuing
- Investigative Research
- Document Coding and Classification
- Bill Payment and Recordkeeping
- Inventory tracking
- Shipping coordination
- Route planning
- Fiscal budgeting knowledge
- Claims processing
- Vendor relationships
Accomplishments
- Created highly effective new inventory distribution method that significantly impacted efficiency and improved operations.
- Tested and assisted in the transition of the old ERP system to the new Microsoft NAV.
- Promoted to inventory administrator due to major improvements in stock allocation in less than a year.
- Margin of error was reduced significantly due to better inventory allocation system.
- Recognized and always exceeded my QAS scores as a customer service agent eventually leading to me a job at the corporate office.
- Presented a research paper titled, ‘GST and its impact on tax burden’ at a National seminar.
- Presented a dissertation titled, ‘FDI and its impact on selected private sector banks in India’.
- Collected more than 50% of old invoices, earning recognition from upper management and financial reward.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Analyst, Accounts Receivable
Medcan
03.2022 - Current
Inventory Administrator/Accounts Receivable Associate
Pizza Nova (head office)
10.2019 - 03.2022
Customer Service Representative
Pizza Nova
10.2017 - 10.2019
Analyst
Australia New Zealand Bank
06.2014 - 05.2015
Intern
MedcanManipal Health Enterprises
04.2012 - 05.2012
Graduate Certificate - Strategic Management Accounting
Centennial College
Graduate Certificate - Financial Planning
Centennial College
Masters - International Business
St. Joseph’s College of Commerce
Post Graduate Diploma - Financial Management
St. Joseph’s College of Commerce
Bachelors - Commerce
St. Joseph’s College of Commerce
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