Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Timeline
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Evan Hickey

Toronto

Summary

Client-oriented salesman possessing solid understanding of customer relations and conflict resolution. Offering 3+ years of experience managing high-volume of inbound and outbound calls, solving client issues and managing diverse set of accounts. Friendly and enthusiastic professional with excellent listening skills and documentation abilities.

Overview

5
5
years of professional experience

Work History

Client Engagement Specialist

Medcan
02.2023 - Current
  • Active customer-facing role, selling a wide range of flagship healthcare and wellness products, leveraging 100+ outbound activities a day into both new clients and the retention of current clients
  • Primarily engaging with customers through cold calling, inbound leads, and email marketing
  • Expertly creating and managing customized reports through Salesforce to identify and target prospective clients
  • Cross-functional collaboration with marketing & account management teams to develop comprehensive solutions and campaigns that have seen tangible growth in both retention & acquisition KPIs
  • Managing high-profile accounts, ensuring timely delivery of services, prompt resolution of issues, and streamlining workflow

Recruitment Associate

Peeple Inc
08.2022 - 02.2023
  • Assisted in organizing career fairs and other recruitment events, generating interest from potential candidates while representing company brand positively.
  • Provided guidance and support to hiring managers during the selection process, offering insights on candidate strengths and areas for development.
  • Participated in continuous improvement efforts by providing feedback on existing processes and suggesting potential areas for enhancement or innovation within the department.
  • Enhanced candidate experience by providing timely and constructive feedback throughout the recruitment process.

Talent Attraction & Marketing Coordinator

Peeple Inc
10.2021 - 08.2022
  • 360 management of Applicant Tracking System, ensuring a touch point with every single candidate from their application to the conclusion of the process
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.

Customer Success & Operations Associate

Today's Menu
08.2019 - 09.2021
  • Research, sourced, and implemented delivery coordination & tracking software integral to the success and efficiency of the daily delivery process
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Managed inventory levels for optimal product availability and reduced waste.
  • Achieved significant improvements in process compliance by revising and implementing new operational guidelines.

Education

Bachelor of Arts & Science in Urban Planning & Geography -

Queen's University
01.2020

Skills

    • Salesforce
    • Word Press
    • Boolean Search Strings
    • Customer Retention
      • Adobe Acrobat
      • Customer Education
      • Product Knowledge

Leadership Experience

  • Mentorship Program, Queen's University, 2017
  • Global Innovation Conference, Queen's University, 2018
  • Intramural Team Captain, Queen's University, 09/01/15, 06/01/19
  • Ontario Scholar, Queen's University, 2020

Timeline

Client Engagement Specialist

Medcan
02.2023 - Current

Recruitment Associate

Peeple Inc
08.2022 - 02.2023

Talent Attraction & Marketing Coordinator

Peeple Inc
10.2021 - 08.2022

Customer Success & Operations Associate

Today's Menu
08.2019 - 09.2021

Bachelor of Arts & Science in Urban Planning & Geography -

Queen's University

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Evan Hickey