Erika Big Plume
Tsuut'ina,Alberta
Summary
Dynamic and results-oriented Administrative Coordinator with a proven track record at Recovery Alberta. Leveraged attention to detail and exceptional time management skills to enhance office efficiency and support clinical staff, leading to a significant improvement in administrative processes. Excelled in team collaboration and document management, contributing to a positive and productive work environment.
Overview
15
15
years of professional experience
Work History
Administrative Coordinator
Indigenous Mental Health - Recovery Alberta
05.2023 - Current
- Answer phone calls and respond to inquiries from vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to staff members through meticulous organization skills and attention to detail.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to management.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Negotiated with vendors for office supplies, securing cost savings while maintaining quality.
- Conducted research for special projects, providing valuable insights that informed decision-making.
- Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
- Enhanced team communication by organizing weekly meetings and setting clear agendas.
- Increased staff morale, planning team-building activities that fostered positive work environment.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Improved employee onboarding process, resulting in shorter adjustment period for new hires.
- Managed complex schedules for senior management to optimize their time and productivity.
- Completed bi-weekly payroll for 15 employees.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Assisted with quality assurance initiatives by conducting regular audits on medical records, ensuring the accuracy and completeness of documentation.
- Contributed to a positive work environment by fostering collaboration among team members and maintaining open lines of communication.
- Implemented new administrative procedures that led to a significant improvement in overall office organization and functionality.
- Trained new staff members on office procedures, increasing their productivity levels and reducing errors or discrepancies in documentation.
- Participated in regular team meetings discussing process improvements, leading to more effective workflows within the clinic setting.
- Assessed clinical policies and procedures for compliance with changing regulations.
Administrative Coordinator
Urgent Mental Health - Recovery Alberta
03.2023 - Current
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Coordinated schedules with patients and facility calendar.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Maintained an organized system for tracking medical supplies inventory, ensuring optimal stock levels at all times.
- Maintained high-level knowledge of federal and provincial regulations on patient privacy.
- Provided comprehensive administrative support to department staff.
- Trained new staff members on office procedures, increasing their productivity levels and reducing errors or discrepancies in documentation.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Completed bi-weekly payroll for 15 employees.
Medical Office Assistant
Elbow River Healing Lodge - Alberta Health Service
01.2019 - 05.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Facilitated patient education by providing relevant health and procedure information.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Provided accurate documentation of patient interactions in electronic health record system.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Supported healthcare providers by transcribing physician notes accurately and efficiently.
Unit Clerk
Rockyview General Hospital
06.2017 - 05.2023
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Ensured compliance with privacy regulations, safeguarding confidential patient information during record maintenance.
- Provided exceptional customer service to patients and their families during check-in processes, fostering a welcoming atmosphere within the unit.
- Maintained an up-to-date knowledge of hospital policies and procedures to ensure compliance with regulatory guidelines in daily tasks.
- Handled sensitive situations discreetly while assisting with conflict resolution among staff members or patients'' families when necessary.
Assessor Relations Specialist
Viewpoint Medical Assessments
03.2014 - 09.2017
- Sourced potential doctors using social media platforms, increasing visibility of open positions.
- Conducted thorough interviews with multiple specialists within Calgary to identify top talent for various medical-legal files.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Acted as brand ambassador to educate candidates on career growth, benefits, and advantages of working for company.
- Enhanced candidate experience by implementing a streamlined application process and timely communication.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires' satisfaction levels.
- Conducted exit interviews to gather feedback for continuous improvement in physician/specialist acquisition strategies.
Legal Assistant
Dos Santos Law
07.2010 - 02.2013
- Monitored changes in legal regulations by reviewing updates from legal publications.
- Conducted legal research by utilizing online databases and law libraries.
- Coordinated deadlines for filings and hearings to avoid missed opportunities.
- Handled incoming and outgoing correspondence for streamlined communication.
- Prepared clients for meetings by summarizing case details and relevant documents.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Administrative Assistant
SMP Engineering
09.2012 - 01.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Conducted research for project proposals, compiling information that supported winning bids.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Social Work - Social Work
Mount Royal University
Calgary, AB06-2029
Certificate - Medical Office Assistant/Unit Clerk
SAIT
Calgary, AB06-2018
Certificate - Legal Assistant
SAIT
Calgary, AB06-2011
Certificate - Medical Transcription
SAIT
Calgary, AB06-2009
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Microsoft Office
- Meeting planning
- Telephone etiquette
- Calendar management
- Office inventory management
- Event planning
- Travel arrangements coordination
- Meeting coordination
- Presentation preparation
- Employee records management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Interests
When not at work, school, or taking care of my three children and husband, I am avidly reading, going for walks out on the land, or planning our next vacation
Timeline
Administrative Coordinator
Indigenous Mental Health - Recovery Alberta
05.2023 - Current
Administrative Coordinator
Urgent Mental Health - Recovery Alberta
03.2023 - Current
Medical Office Assistant
Elbow River Healing Lodge - Alberta Health Service
01.2019 - 05.2023
Unit Clerk
Rockyview General Hospital
06.2017 - 05.2023
Assessor Relations Specialist
Viewpoint Medical Assessments
03.2014 - 09.2017
Administrative Assistant
SMP Engineering
09.2012 - 01.2013
Legal Assistant
Dos Santos Law
07.2010 - 02.2013
Bachelor of Social Work - Social Work
Mount Royal University
Certificate - Medical Office Assistant/Unit Clerk
SAIT
Certificate - Legal Assistant
SAIT
Certificate - Medical Transcription
SAIT
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