Summary
Overview
Work History
Education
Skills
Timeline
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Erik Hetaj

Sarnia,ON

Summary

Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Seasoned Product Advisor dedicated to consistently exceeding sales, service and quality objectives by providing knowledgeable, prompt and thorough customer support. Bringin experience and strong desire to positively impact company objectives.

Overview

6
6
years of professional experience

Work History

Product Advisor

Leavens Chrysler
03.2023 - Current
  • Identified opportunities for upselling additional products or services during interactions with existing customers, resulting in increased revenue generation.
  • Developed targeted marketing campaigns to increase product awareness among potential customers in specific industries or regions.
  • Managed a diverse portfolio of clients, ensuring their unique needs were met while maintaining consistent communication throughout the process.
  • Negotiated contracts with suppliers to secure competitive pricing for products and services offered to clients.
  • Built and maintained productive relationships with new and existing customers.

Manager

Canadian Tire
03.2019 - 02.2023
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change function.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

General Labourer - Boat Builder

HUDSON BOAT WORKS
07.2018 - 02.2019
  • Manufacture Olympic rowing boats.
  • Work with carbon composites to produce high-quality rowing shells.
  • lift 50+ lbs overhead repetitively.
  • Clean and detail boats to perfection within specific deadlines.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Worked alongside team to accomplish work goals according to schedule.

Education

OMVIC LICENSE

Georgian College
Barrie, ON
02.2023

High School Diploma -

Montcalm Secondary School
London, ON
06.2017

Skills

  • Verbal and Written Communication
  • Customer Service
  • Upselling Techniques
  • Cash Handling Accuracy
  • Sales Techniques
  • Product Knowledge
  • Product Demonstration
  • Team Collaboration
  • Sales Goals

Timeline

Product Advisor

Leavens Chrysler
03.2023 - Current

Manager

Canadian Tire
03.2019 - 02.2023

General Labourer - Boat Builder

HUDSON BOAT WORKS
07.2018 - 02.2019

OMVIC LICENSE

Georgian College

High School Diploma -

Montcalm Secondary School

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Erik Hetaj