Eric Park
Coquitlam
Summary
Decisive Banquet food and beverage manager, banquet manager and interim outlet manager with 9 years of experience orchestrating various aspects of banquet services for optimal and smooth-running events. Seasoned expert at planning function details, directing staff and interacting with other industry professionals for clear communication with personnel and enjoyable gatherings for attendees. Poised with confidence and expertise to swiftly solve problems.
Overview
9
9
years of professional experience
Work History
Banquet food & beverage manager (dept head)
Paradox Hotel Vancouver
11.2022 - 05.2024
- Pre-opening banquet
- Oversee daily operation banquet
- Recruit, train and evaluate performance of associates
- Manage banquet and in-house Le Petit Chef fine dining
- Leading, scheduling and supporting team of 4 F&B supervisors with 40 associates in non-union hotel
- Responsible for revenue improvement, menu consultation, effective labor control and productivity
- Manage & control liquor inventory and order special liquor and wine for any special event required
- Organize high-end special events, weddings and major conferences overseas
- Conduct monthly department meetings and review ESS & GSS with associates
- Attend weekly BEO meetings & pre-conference meetings and keep as liaison with event sales manager and kitchen to ensure all guest needs are met and exceeded.
Banquet operation manager (dept head)
Rosewood Hotel Georgia Vancouver
03.2022 - 11.2022
- Leading, scheduling and supporting team of 35 associates in a union hotel
- Forecast & budget with Director Food & Beverage
- Event experience from wedding food & wine festival, VIP, corporate and incentive business
- Performance managed colleagues, ensuring adherence to service standards & department goals
- Regularly worked in 1927 lounge & Reflection in leadership capacity
- Ensured accurate billing for events and reviewed daily covers
- Conduct monthly department meetings and review event survey results with team members.
Assistant Banquet Manager
Sheraton Vancouver Airport hotel
07.2016 - 02.2022
- Leading, scheduling and supporting team of 10 banquet supervisors with 70 associates in a union hotel
- Responsible for 35,000 sq ft meeting space
- Executed events ranging from 5 to 1000 guests
- Attended weekly F&B meetings and reviewed ESS and GSS survey scores
- Acted as Department head when banquet manager was not present
- Effective control of labor cost, productivity and expenses
- Forecasted with Director Food & Beverage
- Attended weekly BEO meetings & pre-conference meetings and kept as liaison with conference service manager and kitchen to ensure all guest needs were met and exceeded
- Handled payroll and billing on a daily basis
- Managed booking for all contract labor and prepared requisition for contract labor.
Interim outlet manager
Sheraton Vancouver Airport hotel
04.2020 - 09.2021
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Counseled and disciplined staff to address issues promptly and provide constructive feedback
- Coordinated with the Executive Chef for the preparation, presentation and service of Food & Beverage products to ensure high quality all the time
- Coordinated with sales and marketing the promotion of dining outlets and future events and promotions
- Conducted daily pre-shift meetings with restaurant and IRD staff
- Maintained complete knowledge and strictly abided by liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
F&B supervisor
Beach Grove private member golf club
02.2015 - 07.2016
- Managed catering service delivery, planning and menu consultation
- Led and scheduled a team of 25 associates
- Created new menu & wine pairing with Executive Chef for members' private events, local events and weddings
- Ran/planned and coordinated special member events and VIP club functions
- Researched and recommended suppliers and products to be used in banquet
- Conducted daily pre-shift meetings with team members.
Education
Bachelor - Hotel And Resort Management
University of Calgary
Calgary, AB11.2012
Skills
- Proven experience in working well with hotel unionized environment
- Strong analytical skills with exceptional attention to detail
- Operation Management
- Control labor cost
- Proven ability to multitask in a fast paced environment
- Analyze Financial report, Forecast and P&L
- Food safe, Serving It Right and First Aid Certificate
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Banquet food & beverage manager (dept head)
Paradox Hotel Vancouver
11.2022 - 05.2024
Banquet operation manager (dept head)
Rosewood Hotel Georgia Vancouver
03.2022 - 11.2022
Interim outlet manager
Sheraton Vancouver Airport hotel
04.2020 - 09.2021
Assistant Banquet Manager
Sheraton Vancouver Airport hotel
07.2016 - 02.2022
F&B supervisor
Beach Grove private member golf club
02.2015 - 07.2016
Bachelor - Hotel And Resort Management
University of Calgary
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