Saksham Saini
Burnaby,BC
Summary
Dynamic hospitality professional with extensive guest experience, strong communication skills, and a proven ability to balance responsibilities while consistently delivering exceptional customer service. Demonstrated expertise in enhancing operational excellence and meticulous attention to detail. Committed to providing a welcoming and memorable environment that exceeds expectations and fosters positive relationships with guests.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Paradox Hotel Vancouver
01.2023 - Current
Front Desk Agent
Paradox Hotel Vancouver
11.2022 - 01.2023
Front Desk Agent
Sandman Signature Hotel
05.2022 - 11.2022
F&B SERVER
MUMBAI LOCAL RESTAURANT
02.2022 - 05.2022
F&B SERVER
TIM HORTONS
10.2021 - 12.2021
HOSPITALITY DIRECTOR
ANIL BAGHI MULTI-SPECIALITY HOSPITAL
01.2020 - 08.2021
FRONT OFFICE ASSOCIATE
TAJ FISHERMAN’S
11.2017 - 12.2019
FRONT OFFICE EXECUTIVE TRAINING PROGRAMME
AAMBY VALLEY CITY
06.2017 - 10.2017
Education
Post-Baccalaureate - Global Hospitality and Tourism Management
Capilano University
North Vancouver, None12-2022
B.Sc. - Hospitality & Hotel Administration
Dr. Ambedkar Institute of Hospitality
Chandigarh06.2017
Skills
- Soft Skills:
- Management and Leadership Skills
- Good Verbal and Non-Verbal Communication
- Time management and Organizational Skills
- Conflict management and critical thinking
- Strong Interpersonal Skills
- Technical Skills:
- Property Management System
- Point of sales (Shawman & Opera MICROS)
- Customer Relationship Management (CRM)
- Revenue and Strategic Management
- Upselling and Maximizing Revenue
Certification
- Serve it Right (Responsible Service BC)
- Certified in CVENTS
Languages
English
Hindi
Timeline
Front Desk Supervisor
Paradox Hotel Vancouver
01.2023 - Current
Front Desk Agent
Paradox Hotel Vancouver
11.2022 - 01.2023
Front Desk Agent
Sandman Signature Hotel
05.2022 - 11.2022
F&B SERVER
MUMBAI LOCAL RESTAURANT
02.2022 - 05.2022
F&B SERVER
TIM HORTONS
10.2021 - 12.2021
HOSPITALITY DIRECTOR
ANIL BAGHI MULTI-SPECIALITY HOSPITAL
01.2020 - 08.2021
FRONT OFFICE ASSOCIATE
TAJ FISHERMAN’S
11.2017 - 12.2019
FRONT OFFICE EXECUTIVE TRAINING PROGRAMME
AAMBY VALLEY CITY
06.2017 - 10.2017
- Serve it Right (Responsible Service BC)
- Certified in CVENTS
Post-Baccalaureate - Global Hospitality and Tourism Management
Capilano University
B.Sc. - Hospitality & Hotel Administration
Dr. Ambedkar Institute of Hospitality
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