Emily Duncan
Oakville,ON
Summary
- 13 years of customer-focused professionalism in fast-paced retail, hospitality, and service settings.
- Demonstrated ability to provide exceptional service to 650 customers daily by addressing customer needs promptly and creating welcoming environments.
- Skilled in time management, multitasking, and maintaining composure under pressure during high-volume service periods.
- Adaptable team player with a strong work ethic and a proven track record of collaboration across diverse roles and 4 different industries.
Overview
9
9
years of professional experience
Work History
Student Teacher Candidate
Windsor Essex Catholic District School Board
11.2024 - Current
- Participated in professional development workshops to stay current on best teaching practices and strategies.
- Promoted a culture of respect and inclusivity within the classroom by modeling appropriate behaviours and addressing conflicts as teachable moments.
- Managed classroom effectively by implementing clear expectations, routines, and consequences for behaviour.
Barista
Starbucks
10.2019 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Assistant Social Media Manager
Scale Your Socials
05.2021 - 06.2023
- Assisted online businesses and influencers with their content to grow their online presence, brand, and following.
- Managed scheduling, publishing, and creation of daily content, ensuring consistency and timeliness in messaging.
Art Department Production Assistant
Insight Productions Ltd.
03.2022 - 06.2022
- Coordinated effectively with other production assistants, ensuring timely completion of tasks and efficient communication between departments.
- Assisted in the creation of visually compelling sets for various productions, ensuring a unified aesthetic.
- Managed inventory and maintained a well-organized workspace, preventing delays or disruptions in production schedules.
Art Department Dresser
Barn 12 Inc.
10.2021 - 11.2021
- Followed production designs and met challenging timelines.
- Maintained inventory of all set dressing materials, ensuring efficient organization and accessibility.
Art Department Dresser
Skin & Bones
10.2021 - 10.2021
- Aided in the transport and assembly of sets between locations, maintaining quality control during transitions.
- Enhanced visual impact by arranging props, set decorations, and furniture according to design plans.
- Supported safety standards by securing set elements during rehearsals and performances.
Teaching Assistant
Toronto Metropolitan University
09.2020 - 04.2021
- Managed classroom behaviour effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
BARISTA AND SUPERVISOR
Starbucks
08.2016 - 09.2020
- Promoted customer service excellence as both a barista and supervisor, to create a positive and productive work environment for employees and customers
- Responsible for promoting sales, knowledgeable on food, products, and beverages
- Maintained a clean and healthy workspace while delegating tasks to ensure the café was organized and polished
- Handled cash and safe, inventory counts, and managed team members with a positive attitude
Education
Bachelor of Education - Education
University of Windsor
Windsor, ON05-2026
Bachelor of Education - Education
University of Windsor
Windsor, ON05-2026
Bachelor of Education - Education
University of Windsor
Windsor, ON05-2026
Master of Arts - Media Production
Toronto Metropolitan University
Toronto, ON09-2021
Bachelor of Arts - Media Production
Toronto Metropolitan University
Toronto05.2018
Timeline
Student Teacher Candidate
Windsor Essex Catholic District School Board
11.2024 - Current
Art Department Production Assistant
Insight Productions Ltd.
03.2022 - 06.2022
Art Department Dresser
Barn 12 Inc.
10.2021 - 11.2021
Art Department Dresser
Skin & Bones
10.2021 - 10.2021
Assistant Social Media Manager
Scale Your Socials
05.2021 - 06.2023
Teaching Assistant
Toronto Metropolitan University
09.2020 - 04.2021
Barista
Starbucks
10.2019 - 08.2024
BARISTA AND SUPERVISOR
Starbucks
08.2016 - 09.2020
Bachelor of Education - Education
University of Windsor
Bachelor of Education - Education
University of Windsor
Bachelor of Education - Education
University of Windsor
Master of Arts - Media Production
Toronto Metropolitan University
Bachelor of Arts - Media Production
Toronto Metropolitan University
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