Genevieve Gutzmer
Oakville,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with extensive experience in customer service, sales and completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
David Roberts
01.2025 - 06.2025
- Order entry into excel and spire software.
- Assisted in the preparation of reports
- and correspondence.
- Coordinated daily administrative operations to ensure efficiency and organization.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Le Petit Ecolier
09.2021 - 08.2023
- Greeting clients and visitors upon arrival and respond promptly to inquiries.
- Managed filing system, entered client personal information in Lexa software, entry data and completed other clerical tasks.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Used POS system to enter orders, process payments and issue receipts.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes. - Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Key holder.
Dental Receptionist
Dentistry On Glenashton
03.2020 - 06.2021
- Greeting patients upon arrival and assisting with the check-in process.
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures.
- Used POS system to process payments and issue receipts.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
Customer Service Representative
Equitus Consulting
02.2018 - 11.2019
- Specializing in helping patients obtain coverage for orphan drugs and
medical devices through employer sponsored health plans. - Called insurances to obtain medical coverage information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Updated account information to maintain customer records.
Alarm Dispatcher
The Monitoring Center
05.2017 - 02.2018
- Dispatch Authorities, EMS or Fire Department.
- Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
- Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
- Developed strong relationships with local authorities through clear communication and cooperation during emergencies.
- Maintained up-to-date knowledge of industry regulations, guidelines, and best practices to ensure compliance within the dispatch center.
- Maintained updated and detailed records of calls in physical and electronic database.
- Technical support.
Collections Officer
Credit Bureau Of Canada
10.2015 - 02.2017
- Order entry into excel and spire software.
- Assisted in the preparation of reports
- and correspondence.
- Coordinated daily administrative operations to ensure efficiency and organization.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
High School Diploma -
White Oaks Secondary School
Oakville, ON06.2011
Skills
- Data Entry
- Time Management
- Scheduling
- Teamwork
- Adaptability
- Communication
- Customer Service
- Leadership
- Critical Thinking
- Problem Solving
- Creativity
Languages
English
Elementary
Interests and Hobbies
- Fitness and Health
- Reading
- Writing
- Photography
- Decor
Timeline
Administrative Assistant
David Roberts
01.2025 - 06.2025
Administrative Assistant
Le Petit Ecolier
09.2021 - 08.2023
Dental Receptionist
Dentistry On Glenashton
03.2020 - 06.2021
Customer Service Representative
Equitus Consulting
02.2018 - 11.2019
Alarm Dispatcher
The Monitoring Center
05.2017 - 02.2018
Collections Officer
Credit Bureau Of Canada
10.2015 - 02.2017
High School Diploma -
White Oaks Secondary School
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