Emilie Dumas
Ottawa,Ontario
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering three years of related experience, diligent nature and expertise in electronic records management.
Overview
5
5
years of professional experience
Work History
Medical Office Administrator
Family First Health Centre
06.2021 - Current
- Assisting the physicians by taking weight, height, blood pressure, eye exams, urine dips, and other tasks as required to prepare the patient for their appointment with the doctor.
- Maintaining inventory of office supplies and medical supplies in the exam rooms.
- Performing administrative duties such as greeting patients, booking appointments, responding to phones calls, invoicing patients, referring patients to specialists, scanning, and attaching medical information into patient records, and dealing appropriately with incoming faxes.
- Financial record keeping of patient transactions.
- Providing high quality service to patients to meet their administrative needs.
Supervisor
Dessureault Your Independent Grocer
06.2019 - 05.2021
- Performing supervisor tasks such as training employees, assigning breaks, counting cashes, till switch, and addressing customer’s comments, requests, and complaints.
- Performing customer service tasks such as returns, exchanges, public announcements, selling lottery and tobacco products, responding to phones calls and transferring calls to appropriate departments.
- Performing cashier tasks such as scanning items, packing groceries, cleaning workstations, preparing mobile orders, and completing visa, debit and cash transactions.
Education
Practical Nursing (LPN)
La Cité Collégiale
Ottawa, ON06.2025
Bachelor of Arts - Psychology
University of Ottawa
Ottawa, ON04.2023
High School Diploma -
Ecole Secondaire Catholique Garneau
Orleans, ON06.2021
Skills
Great communication and written skills in both English and French
Interpersonal skills
Punctual and reliable
Customer service skills
Computer proficiency skills and software knowledge: Word, PowerPoint, Practice Solutions and Excel
Teamwork and collaboration
Languages
French
Native or Bilingual
English
Native or Bilingual
Volunteering Experiences
Jardin Royal Retirement Home |Orleans, ON 2017-2018
• Participating in activities with the elderly such as bingos, social walks, and dinners.
Cumbrae School of Dancing |Orleans, ON 2017-2018
• Assistant teaching in ballet and tap classes for children aged five to six years old.
Montfort hospital|Ottawa, ON 2016-2017
• Greeting parents and their children
• Participating in different workshops with the children.
Timeline
Medical Office Administrator
Family First Health Centre
06.2021 - Current
Supervisor
Dessureault Your Independent Grocer
06.2019 - 05.2021
Practical Nursing (LPN)
La Cité Collégiale
Bachelor of Arts - Psychology
University of Ottawa
High School Diploma -
Ecole Secondaire Catholique Garneau
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