KATIE GIRVAN
Upper Coverdale,Canada
Summary
Experienced medical office administrator with a strong background in medical office operations and administration. Proven ability to efficiently manage patient records and appointment scheduling, ensuring strict adherence to healthcare regulations. Skilled in utilizing electronic health record systems and effectively communicating to enhance patient care and foster team collaboration. Dedicated professional committed to providing exceptional administrative support in a healthcare setting.
Overview
12
12
years of professional experience
Work History
Medical Office Administrator
Chiro Clinic Moncton
01.2022 - Current
- Received, recorded, and filed medical payments by cheque, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments.
- Reviewed and sent medical records to physicians, lawyer's offices, and insurance companies, upon request.
- Coordinated and referred with external partners such as specialists, other providers in other disciplines, and physicians to facilitate timely access to critical patient information or services.
Director of Happiness(Operations)
Cottage to Castle Home Inspection Services
08.2018 - 01.2022
- booking inspections, ensuring smooth operation of the schedule, and maintaining communication with clients and real estate agents.
- Handled all transactions and maintained sales and payments records accurately.
- Confirmed appointments with realtors and homeowners, communicated with clients, and updated client profiles based on their individual needs.
- Responded to inquiries from callers seeking information, and directing them in the next steps for their home purchase.
- Corresponded with clients through email, telephone, and at times, Zoom.
Inventory&Purchasing Clerk/Parts Clerk/Shipper&Receiver
Marshland Auto Parts & Marine
09.2015 - 08.2017
- Organizing stock, leading inventory counts, shipping and receiving inventory, filing warranty claims, and arranging transportation for deliveries.
Cashier/Overnight Stocker
Walmart Canada
10.2012 - 09.2015
- Scanning and processing customer purchases, maintaining a clean work station, and restocking shelves.
Education
Medical Office Administration -
Oulton College
Moncton, NB06.2018
High School Diploma -
Moncton High School
06.2013
Skills
- Fluency in English and French, written and spoken Having achieved the New Brunswick Certificate of Oral Proficiency, French as a second language level, Advanced Plus
- Fluent in all Microsoft applications, focusing on Office, Excel, and Word
- Ability to thrive in a high-stress environment
- Typing Speed of 40-50 words per minute
- Knowledge of medical and dental terminology
- Extensive experience as an office manager
- Maintaining strict confidentiality with sensitive patient information
References
References are available upon request.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Medical Office Administrator
Chiro Clinic Moncton
01.2022 - Current
Director of Happiness(Operations)
Cottage to Castle Home Inspection Services
08.2018 - 01.2022
Inventory&Purchasing Clerk/Parts Clerk/Shipper&Receiver
Marshland Auto Parts & Marine
09.2015 - 08.2017
Cashier/Overnight Stocker
Walmart Canada
10.2012 - 09.2015
High School Diploma -
Moncton High School
Medical Office Administration -
Oulton College
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