EMAN ABD ALLAH

Highly dedicated and resourceful Community Service Worker with a stellar record of community involvement and conflict resolution. Strong multitasker able to handle a number of simultaneous client questions and problems with high accuracy and efficiency. Ability to coordinate with varied people and interpret written materials well.

• Shelter Relief Worker, Rige Associates LTD, 01/01/20, Present, Ensure safety and well-being of clients and staff by doing regular facility and bed/room checks., Assist clients to address personal hygiene, medical, financial, harm reduction, and emotional needs and refer them to appropriate community health, housing, living space standards, and social support services if necessary., Liaise with other City staff and with partner community agencies to ensure clients receive high quality service., Responsible for day-to-day care of residents., Provide a safe and trustworthy environment and encourage residents’ input., Complete intakes/discharges., Support residents’ efforts to attain their goals through advocacy, research, and appropriate referral., Establish empathetic rapport with residents., Ensure adherence to the organization’s mission, vision, policies and practices and the Toronto Shelter Standards, Municipal Fire Safety, Board of Health, and Hostel guidelines in the operation of the program., Implement the shelter policies and procedures and residency agreement in a spirit of fairness and respect., Use intervention and mediation skills to defuse potential conflicts., Perform light housekeeping and maintenance tasks to ensure a clean work environment.
• Member of MCIS Arabic interpreters, MCIS Languages Serves & IRCC, 01/01/15, 12/31/16, Welcoming & helping Syrian Refugees arrival in Pearson Airport., Customs Interpreter CBSA (Canada Border Services Agency)., Service Canada Interpreter., Welcome Center Interpreter.
• Interpreter, Translator and Customer Relation Services, Ahalia Hospital, Abu Dhabi, United Arab Emirates, 01/01/10, 12/31/12

• Assisted the program coordinator (successful skills for newcomer women) with computer training and training newcomers’ women on how to open their own business.
• Worked with newcomers’ women in improving their communication skills, English speaking, Leadership skills, Management skills, Body language skills, financial literacy, Entrepreneurial skills, Legal issues for small business, and Micro-Lending & Financial Statement.
• Documented the attendance of 30 newcomer women for the various programs.
• Helped with the preparation for training programs; confirmed attendance.
• Printed certificates for the various training programs for the participants.
• Performed outreach in malls, libraries, public laundries, neighborhood buildings entrances to create awareness of the successful skills for newcomer’s women program among the newcomer’s women.
• Participated in writing monthly report for implementation performance for the activities and achievement during the month.
• Interpreted from Arabic to English and vice versa; translated documents and reports.
• Registered the patient and billing them.