THATO PEARL MANGINA
Toronto,ON
Overview
17
17
years of professional experience
Work History
Shelter Relief Worker
Homes First
06.2022 - 12.2022
- Providing non-judgmental customer service to clients
- Assisting individuals experiencing homelessness who are staying in hotel shelters
- Harm Reduction education, overdose prevention, monitoring, conducting check-ins, managing, de-escalating interactions when needed and using prevention and resolution skills.
- Providing a safe environment for those who just want to talk and be listened to.
- Registration or intake of new clients
- Provided immediate aid to affected individuals, ensuring their basic needs were met during crises.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
CUSTOMER SERVICE AND SALES AGENT
ATELKA
01.2011 - 01.2012
- Sold Rodgers products to customers
- Helped customers with any enquiries or complaints
- Placed orders for customers
- Increased sales and customer satisfaction through personalized servicing.
- Explained features and advantages of Rodgers products or services to promote sales.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
HUMAN RESOURCES ADMINISTRATOR
MOOLMAN MINING COMPANY
Botswana
01.2008 - 01.2010
- Doing monthly reports, maintaining HR records according to department standards and maintained file room security.
- Coordinating internal and external mail for HR department
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Prepared new hire letters, employee contracts, and corporate policies.
Bank Teller
BARCLAYS BANK BOTSWANA
Botswana
01.2006 - 01.2007
- Doing day to day banking
- Attending to customer enquiries
- Promoting Barclays bank services
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
Bachelor of arts - Equity Studies And Women And Gender Studies
University of Toronto
06.2024
Skills
- Shelter Operations
- Communication abilities
- Psychosocial care
- Community Engagement
- Emergency Management
- Adaptability and Resilience
- First Aid Proficiency
- Multicultural Sensitivity
- Documentation And Reporting
- Needs Assessment
- Teamwork and Collaboration
- Problem-Solving
Decision-making capabilities
Timeline
Shelter Relief Worker
Homes First
06.2022 - 12.2022
CUSTOMER SERVICE AND SALES AGENT
ATELKA
01.2011 - 01.2012
HUMAN RESOURCES ADMINISTRATOR
MOOLMAN MINING COMPANY
01.2008 - 01.2010
Bank Teller
BARCLAYS BANK BOTSWANA
01.2006 - 01.2007
Bachelor of arts - Equity Studies And Women And Gender Studies
University of Toronto