Elvira Rodrigues
Calgary,Canada
Summary
Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Second Cook
Fairmont Jasper Park Lodge
10.2025 - Current
- Prepared and presented high-quality dishes in accordance with menu specifications.
- Collaborated with culinary team to ensure timely meal service and exceptional guest experiences.
- Maintained cleanliness and organization of kitchen area, adhering to safety standards as per AHS.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity. Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
Banquets Server (Casual/Seasonal)
Hotel Arts
12.2022 - Current
- Setting up banquet rooms and ensuring all equipment, including tables, chairs, linens, and serving pieces, are in place.
- Ensuring guests' drinks are always topped up as well as removing used dishes and glassware between courses in a timely fashion.
- Working effectively with other staff members, including kitchen staff and event planners, to ensure a smooth event.
Cook and Front of House Supervisor
Saffron Street at First Street Market
10.2021 - 10.2025
- Assisted with kitchen prep and maintained high levels of cleanliness and organization.
- Prepped dishes for the day as well as Mise en Place.
- Ensured the kitchen and prep areas adhered to health and safety standards.
- Made sure the opening and closing of the restaurant were to organization standards.
- Trained new team members on proper cooking techniques and safety protocols, fostering a knowledgeable workforce.
- Worked in front-of-house roles, including hosting, explaining the menu, taking orders, and processing payments using Touch Bistro (cash and card transactions).
Banker-on-call (Inbound Process)
IDFC First Bank
11.2019 - 12.2020
- Answered inbound calls in a timely and efficient manner.
- Provided exceptional customer support via inbound calls, assisting clients with their banking needs and resolving issues related to liabilities.
- Enhanced customer satisfaction by offering empathetic solutions, improving the overall banking experience.
Call Center Representative
ICICI Bank
05.2019 - 10.2019
- Guided customers through account activations, helping them understand investment options like SIP and other various services offered by the bank.
- Developed strong persuasion and customer service skills, consistently demonstrating perseverance to meet customer needs.
- Maintained a professional front and always strived to achieve the best customer experience.
Education
Business Administration - Digital Marketing Major
Bow Valley College
Calgary, AB04.2023
Bachelor’s Degree - Commerce
Tilak Junior College of Commerce & Science
Mumbai, India04.2019
Diploma - Aviation, Hospitality & Tourism
Frankfinn Institute of Airhostess Training
Navi Mumbai05-2018
Skills
- Proficient in English communication
- Positive, warm, and personable demeanor
- Highly punctual and time-efficient
- Strong patience, with a proactive attitude toward learning and achieving outcomes
- Cleaning, Multitasking and organization
- Time management and Attention to detail
- Strong attention to safe food handling procedures
- Hospitality and service industry background
- Food handler certification
- Sanitation practices
Languages
English
Native or Bilingual
Hindi
Limited Working
Marathi
Elementary
Certification
- Google Ads Certification
- Google Analytics Certification
- Social Media Marketing Certificate (Hootsuite)
- ProServe valid until Nov 27th, 2027
- National Skill Development Corporation Certification (July 2018)
- WHIMS 2015 - valid until October 2028
- SafeCheck Advanced Food Safety Certification - valid until October 2030.
Timeline
Second Cook
Fairmont Jasper Park Lodge
10.2025 - Current
Banquets Server (Casual/Seasonal)
Hotel Arts
12.2022 - Current
Cook and Front of House Supervisor
Saffron Street at First Street Market
10.2021 - 10.2025
Banker-on-call (Inbound Process)
IDFC First Bank
11.2019 - 12.2020
Call Center Representative
ICICI Bank
05.2019 - 10.2019
Bachelor’s Degree - Commerce
Tilak Junior College of Commerce & Science
Business Administration - Digital Marketing Major
Bow Valley College
Diploma - Aviation, Hospitality & Tourism
Frankfinn Institute of Airhostess Training