HM HAMDI MOHAMED

Dietary Aide

Aramark

10.2021 - 05.2022

Functioned comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
Maintained friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
Adapted to customer needs.
Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
Used software to record patient orders
Maintained general knowledge of therapeutic diets to ensure meal orders are processed accurately
Worked closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
Maintained compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes..
Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements..
Evaluated new recipes for taste appeal and adherence to nutritional guidelines before introducing them into the meal rotation, ensuring variety and satisfaction.
Followed all food safety regulations while preparing meals for patients.
Arranged tray and or table settings with proper tableware, condiments, and tray card.
Maintained strict levels of cleanliness for tables, floors, and prep areas.
Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.