Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EKTA TEJI

Milton,ON

Summary

Dynamic healthcare professional with extensive experience in patient care, procedures and clinic administration. Excelling in enhancing patient satisfaction and team collaboration. Proven ability to streamline processes and resolve complex issues, leveraging strong communication skills and expertise in electronic health records to drive operational efficiency. Recognized for cultural adaptability and commitment.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Gee Bee Hospital
07.2023 - 04.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Kept accurate records to document customer service actions and discussions.

Healthcare Administrator

Livasa Hospital
06.2021 - 07.2023
  • Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
  • Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
  • Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
  • Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
  • Maintained up-to-date information in electronic medical records software.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Optimized patient flow within the facility by analyzing current processes and implementing changes to improve efficiency.

General Dentist

Kumar Dental Clinic
05.2018 - 04.2021
  • Participated actively within community events promoting oral health awareness and offering dental screenings, highlighting the importance of preventive care measures.
  • Educated patients on proper oral hygiene practices, leading to improved overall oral health.
  • Mentored junior dentists by sharing knowledge about best practices in dentistry and discussing complex cases together for better decision making.
  • Maintained detailed patient records to ensure accurate documentation of treatment plans and progress.
  • Performed various dental procedures for a diverse clientele, including fillings, extractions, root canals, and crown placements.
  • Improved patient oral health by performing comprehensive dental examinations, diagnoses, and treatments.
  • Continuously updated knowledge in the field of dentistry through participation in professional development courses and conferences.
  • Effectively managed challenging behavior from pediatric patients utilizing age-appropriate techniques creating positive experiences fostering future visits without fear or anxiety.

Education

Bachelor of Science - Healthcare

Sri Sukhmani Dental College And Hospital
Derabassi
01-2018

Skills

    Languages : English, Hindi, Punjabi

    Availability : Flexible,including weekends, can work without restrictions as a permanent resident

    References : Robinder Paul (TTC Employee)

    contact number : 1(647) 657-6375

Languages

English
Punjabi
Hindi

Timeline

Customer Service Manager

Gee Bee Hospital
07.2023 - 04.2025

Healthcare Administrator

Livasa Hospital
06.2021 - 07.2023

General Dentist

Kumar Dental Clinic
05.2018 - 04.2021

Bachelor of Science - Healthcare

Sri Sukhmani Dental College And Hospital

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EKTA TEJI