Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

POOJA SAINI

Surrey,BC

Summary

Excellent at providing friendly service and help. Enthusiastic and outgoing with a passion for gaining new skills. Enjoys learning new things and interacting with people. A collaborator who can work in a challenging environment, with effective communication and writing skills and able to oversee sensitive information effectively. Customer Service Professional with 5+ years of experience. Skilled in conflict resolution, problem solving, and delivering exceptional customer service. Has been both a team leader and a team member, knows what it takes to get things done.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Walmart Canada
05.2018 - 07.2022
  • Answers the telephone and provides exceptional customer service to internal and external customers
  • Stock rotation and the management of expired products
  • Providing customers with a positive and informative shopping experience
  • Processing purchases, returned products, exchanges, service requests, and/or defective products
  • Assisting with achieving sales goals and targets.

Supervisor

Urban Planet
10.2022 - Current
  • Ensures store’s visual presentation and branding standards are in accordance with company standards
  • Ensuring all customers always have a memorable and enjoyable shopping experience
  • Sorting, tagging, and shelving clothes.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Key Holder

Real Canadian Dollar store
09.2016 - 12.2018
  • Optimized store layout for improved customer experience and increased traffic flow.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Collaborated with the management team to develop effective sales goals and performance metrics for staff members.

Restaurant Finance Controller

Bikaner Indian Cuisine & Sweets
03.2020 - Current
  • Orders supplies and equipment; maintains service contracts on restaurant equipment
  • Performs tracking and distributes monthly expense reports
  • Oversaw preparation of annual budgets, providing accurate financial guidance for key business decisions.
  • Expedited payment processing by maintaining an organized filing system for all invoices and supporting documentation.

Education

Diploma in Accounting -

Kwantlen Polytechnic University
Surrey, BC
12.2021

Skills

  • Fluent in English, Hindi, and some Punjabi
  • Invoicing, Billing, pay stubs MS Excel, MS Word, Electronic mail, Scheduling and confirming appointments
  • Tracking budget expenses, meticulous, promoting process improvement, Sales and customer service, Merchandising, organization, time management
  • Business Administration, Staff Management, and Financial Management

Volunteer Experience

  • “Girls Mentoring program”- playing, caring, teaching
  • “Kids Play Soccer Foundation” Sports Tournaments, Conferences
  • Digital Media Program- Film Festival (In SFU Surrey)
  • “SLYC”Surrey Leadership Youth Council in city of Surrey
  • ” Youth Gang & Violence Forum” Kids Play Foundation
  • “The Artona Group Inc.” – superior customer service to the students, helped with registrations and appointments.
  • “Yearbook” in school- Designs, layout, photography
  • "Library Clerk" in Matheson Secondary Library



Timeline

Supervisor

Urban Planet
10.2022 - Current

Restaurant Finance Controller

Bikaner Indian Cuisine & Sweets
03.2020 - Current

Customer Service Manager

Walmart Canada
05.2018 - 07.2022

Key Holder

Real Canadian Dollar store
09.2016 - 12.2018

Diploma in Accounting -

Kwantlen Polytechnic University

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POOJA SAINI