Bakhshinder Mann

• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
• Managed the team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans
• Increased team productivity by providing ongoing training and support to customer service representatives
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided

• Developed customized security solutions to address specific client needs and concerns
• Tested all newly installed fire alarms
• Increased overall system reliability through preventive maintenance schedules, reducing downtime caused by unexpected malfunctions or failures

front end worker

• Managed time efficiently in order to complete all tasks within deadlines
• Organized and detail-oriented with strong work ethic
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations