Yogita Dutta
Winnipeg,Canada
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IntouchCX
04.2021 - Current
- Participated in various roles within the organization. At present, I am helping as a leader to address the concerns of escalated clients for written and voice channels.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted in training new team members on service protocols and system navigation.
- Developed and maintained knowledge base for frequently asked questions, improving response times.
- Analyzed trends in escalated cases, identifying root causes for continuous improvement.
Parts Handler
Co-ex Tec (Magna Exterior)
07.2020 - 01.2020
- Led initiatives to optimize workspace organization, enhancing productivity and accessibility of auto parts.
- Accelerated order fulfillment timeframes by maintaining an organized work environment and prioritizing tasks effectively.
Team Member
Tim Hortons
05.2019 - 07.2020
- Provided exceptional customer service in fast-paced environment.
- Assisted in food preparation and assembly for timely service.
- Operated cash register, efficiently processing customer transactions.
- Trained new team members on service protocols and operational standards.
Factory Worker
Give & Go
03.2019 - 05.2019
- Operated machinery to assemble products efficiently and safely.
- Collaborated with team members to fulfill daily production goals efficiently.
Education
No Degree - Business Administration
Centennial College of Applied Arts And Technology
Scarborough, Ontario05-2020
Skills
- MS word, Excel, PowerPoint and also computer programming languages
- Excellent oral and written communication skills
- Planning, organizing, communicating and managing multiple tasks
- Customer Services and Relationship Development
- Multilingual; fluent in English, Hindi and Punjabi
- Trained to captivate problems with an intention to
find fair and exact solution to them - Skilled at identifying and meeting needs of target
customer groups - Strong team player who can work well
individually
Certification
- Microsoft Office Specialist Word- March 2019
- Microsoft Office Specialist Excel- July 2019
- HootSuite Platform Certified- February 2020
- Google Ads Video Certification- September 2019
- Google Ads Search certification- September 2019
PERSONAL PROFILE
- General business graduate seeking an organization where strong customers service skills and ability to work with diverse people can be utilized.
- Energetic and career-minded individual with an academic order that reflects responsibility, leadership, and active involvement in the school community.
- Rule-oriented, fair, and disciplined in carrying out orders.
- Dedicated, focused, and diligent in executing and maintaining the highest level of abilities to reach all planned objectives and goals.
- Outgoing, friendly, charismatic; strong relationship building and interpersonal skill.
Timeline
Customer Service Representative
IntouchCX
04.2021 - Current
Parts Handler
Co-ex Tec (Magna Exterior)
07.2020 - 01.2020
Team Member
Tim Hortons
05.2019 - 07.2020
Factory Worker
Give & Go
03.2019 - 05.2019
No Degree - Business Administration
Centennial College of Applied Arts And Technology