JAYA PRIYA MANNE
Toronto
Summary
Highly motivated and results-driven Customer Service Representative with experience in hospitality, retail, and software solutions. Proven ability to handle customer inquiries, resolve issues efficiently, and enhance guest satisfaction while adhering to company policies. Strong communication, problem-solving, and organizational skills with a commitment to delivering exceptional service in fast-paced environments. Seeking to leverage my expertise to contribute to a dynamic team and drive business success.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Banmore Group
12.2023 - Current
- Provided efficient and effective customer support through various channels, including phone, email, and live chat.
- Met and exceeded performance targets, including response time, first-call resolution, and customer satisfaction.
- Address and resolve customer complaints professionally, enhancing guest satisfaction.
- Helped increase sales by promoting special offers.
- Found optimal resolutions while adhering to company policies and maintaining customer satisfaction.
- Resolved customer complaints in a professional and timely manner
Customer Service Specialist
Microspark Software solutions
09.2022 - 08.2023
- Handle 90+ calls everyday to help clients with the appointment set up for Covid-19 vaccinations.
- Talk to the clients with great empathy in difficult situations.
- Handle upset clients with calm and composure to resolve their concern.
- Excelled in meeting all the goals to help highest number of clients possible in a day.
- Consistently improve client satisfaction through expert resolution of conflicts.
Customer Service Representative
Reliance mart, India
06.2021 - 08.2022
- Demonstrated ability to engage and quickly connect with clients making the client feel their business is valued
- Efficient organizational and communicational skills
- Clarify the doubts about products and their usage and advantages.
- Provided personalized recommendations to customers based on their needs, ensuring a positive shopping experience and increased customer satisfaction.
Education
Post Graduate Diploma - Project Management and Marketing
Georgian ILAC
Toronto, Ontario07-2024
Bachelor of Arts - Computer Science And Engineering
VR Siddhartha Engineering College
India07-2021
Skills
- Good in programming skills like MS Word, MS PowerPoint, and MS Excel
- Skilled in Typewriting
- Customer relations
- Data entry
- Critical thinking
- Active listening
- Customer service
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Team development
- Documentation
- Administrative support
- Microsoft PowerPoint
- Customer relationship management (CRM)
Certification
Smart Serve Ontario Certified
STRENGTHS
- Confident and Team Oriented
- Excellent listening, verbal and written communication skills
- Positive and Energetic
- Flexibility to work varying shifts or extra hours
- Adaptable and problem-solving skills.
- Fast paced working skills
- Efficient Organizational Skills
Languages
English
Professional Working
Telugu
Native or Bilingual
Timeline
Customer Service Representative
Banmore Group
12.2023 - Current
Customer Service Specialist
Microspark Software solutions
09.2022 - 08.2023
Customer Service Representative
Reliance mart, India
06.2021 - 08.2022
Post Graduate Diploma - Project Management and Marketing
Georgian ILAC
Bachelor of Arts - Computer Science And Engineering
VR Siddhartha Engineering College
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