Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ekaterina Dementeva

Niagara Falls,ON

Summary

Determined and educated professional with over 3 years of experience in the hospitality industry, skilled at maintaining safety environment, accurate financial operations, and time management. Perfectly suitable for a team as well as independent work with excellent leadership, problem-solving, and communication skills. Offering unmatched customer service using 3 languages: English (fluent), Russian (native) and French (beginner).

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Hilton Niagara Falls/Fallsview Hotel & Suites
05.2024 - 12.2024
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Assisted junior employees with training and development.
  • Maximized revenue by upselling room upgrades and additional services.

Server

Remingtons of Niagara
05.2023 - 04.2024
  • Protected establishment and its customers by ensuring sanitation, food safety procedures and alcohol beverage control policies.
  • Demonstrated strong multitasking skills by managing over 20 customers simultaneously without compromising service quality.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Hostess

Remingtons of Niagara
10.2023 - 04.2024
  • Cultivated positive guest relations by responsibly and efficiently managing information and orchestrating speedy seating.
  • Assisted bartender and took position of server when needed.
  • Managed over 300 customers per day.

Front Desk Agent

Niagara Hospitality Hotels
05.2023 - 08.2023
  • Ensured in accuracy of financial procedures.
  • Appropriately handled internal software to process reservations, check-ins and check-outs.
  • Assisted manager at the time of their absence.
  • Handled over 200 guests daily.

Project Consultant

Furniture Company - House of Furniture
08.2021 - 12.2024
  • Delivered high-quality project results by consistently adhering to established standards and protocols.
  • Collaborated with various departments to ensure seamless integration of project components into existing systems or processes when required.
  • Developed project plans and schedules to set clear expectations, resulting in improved team productivity.

Education

BBA - Hospitality

Niagara College Canada
Niagara-on-the-Lake, ON
04-2025

Skills

  • Financial Operations
  • Decision-Making
  • Cultural Awareness
  • Team Leadership
  • Analytical Thinking
  • Business Operations Expertise

Certification

  • Smart Serve Certification - 221023977061
  • Health and Safety Certification
  • Food Handler's Certification (advanced) - 04974949A
  • WHMIS Certification
  • Google Analytics Certification
  • Social Media Marketing Certification - Hootsuite Academy

Timeline

Guest Service Agent

Hilton Niagara Falls/Fallsview Hotel & Suites
05.2024 - 12.2024

Hostess

Remingtons of Niagara
10.2023 - 04.2024

Server

Remingtons of Niagara
05.2023 - 04.2024

Front Desk Agent

Niagara Hospitality Hotels
05.2023 - 08.2023

Project Consultant

Furniture Company - House of Furniture
08.2021 - 12.2024
  • Smart Serve Certification - 221023977061
  • Health and Safety Certification
  • Food Handler's Certification (advanced) - 04974949A
  • WHMIS Certification
  • Google Analytics Certification
  • Social Media Marketing Certification - Hootsuite Academy

BBA - Hospitality

Niagara College Canada
Ekaterina Dementeva