Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Epiphanie Tuyisenge

Epiphanie Tuyisenge

Niagara Falls,ON

Summary

Reliable and service-oriented professional with proven experience in cashiering in a high volume retail store, customer support. Skilled in point-of-sale transactions, customer education, and loss prevention.

Overview

2
2
years of professional experience

Work History

Self-checkout Attendant

Zehrs
01.2024 - 06.2025
  • Guided customers through self check out stations, assisting with scanning errors, payment issues, and technical problems.
  • Maintained a clean, organized checkout environment by clearing debris, refilling bags and restocking printer supplies.
  • Promoted PC credit card program at the point of sale, leading to a 12% increase in upselling success rate.
  • Monitored transactions for suspicious activity and responded appropriately to EAS alarms and theft risks.
  • Escalated technical issues or till shortages to the supervisor promptly, ensuring service continuity.
  • Facilitated customer concerns and feedback, achieving a customer service rating of 92%.

At the Elbow

Niagara Health system
Niagara Falls, Ontario
09.2024 - 12.2024
  • Provided onsite support during Go-Live period to ensure smooth and successful transition from Meditech 6.1. to Cerner.
  • Offered real-time technical support and system-related issues, minimizing disruptions to patient care.
  • Collaborated with multidisciplinary teams including physicians and nurses to ensure effective communication and system adoption.
  • Delivered excellent customer support at reception desk to ensure timely manner patient services.
  • Got 87% overall evaluation from supervisor.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Housekeeping

Sheraton Fallsview
Niagara Falls, Ontario
01.2023 - 01.2024
  • Ensured the cleaning cart was set up for shift and that all cleaning supplies and paper products were stocked.
  • Managed to clean the 11 rooms and make 22 beds on 6 hour shift.
  • Safely handled cleaning chemicals adhering to occupational health and safety protocols.
  • Swept and mopped floors; Vacuumed common areas.
  • Performed high and low dusting.
  • Cleaned and sanitized bathrooms; Restocked paper product in washrooms and emptied trashcans.
  • Changed linens on guests’ beds.

Education

Marketing Management -

Sheridan College
Oakville, ON
12.2024

Skills

  • Flexible available from Monday to Sunday 7AM-11PM
  • Self Checkout assistance and POS systems
  • Product promotion and credit card program upselling
  • Loss prevention and alarm handling
  • Cleanliness area maintenance NCO
  • Organized and time management
  • Customer service
  • Strong computer literacy

Languages

English
Native or Bilingual

Timeline

At the Elbow

Niagara Health system
09.2024 - 12.2024

Self-checkout Attendant

Zehrs
01.2024 - 06.2025

Housekeeping

Sheraton Fallsview
01.2023 - 01.2024

Marketing Management -

Sheridan College

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Epiphanie Tuyisenge