Effie Linke
Maple,ON
Summary
Accomplished Executive Assistant / Business Coordinator, adept in customer service management and planning execution. Enhanced team productivity and customer satisfaction, successfully managed key projects and training programs. Skilled in calendar management and mentoring, consistently delivering results through strategic planning and effective communication.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Assistant / Business Coordinator
Aon Reed Stenhouse
02.2011 - Current
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients, team members and vendors.
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Coordinated training programs for new employees, resulting in improved performance levels and reduced turnover rates.
- Managed project staffing, recruitment and new hire process.
- Strong work ethic and ability to work outside of normal business hours as needed.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks.
- Excellent interpersonal and organizational skills
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Administrative Assistant
Aon Reed Stenhouse
03.2002 - 02.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Homecare Manager / Supply Teacher
International Language Schools Of Canada
01.2001 - 02.2002
- Lead and managed homecare exchange program for International students abroad
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed airport transportation service for students
- Organize, promote and run Home exchange program
- Provide ongoing advice and support to students
- Assist teachers with any queries regarding students
- Prepare content for social media on events, student testimonials.
- Contribute to graduation ceremonies and slides to highlight successful graduates
- Seek out ways to continually improve the Program and the way to support students
- Connect with industry colleagues beyond ILSC to identify trends and best practices in programs
Education
High School Diploma -
Central Commerce Collegiate Institute
Toronto, ONR.I.B.O
Registered Insurance Brokers Of Ontario Project Management PMP
03.2010
Skills
- Product Launches
- Planning and execution
- Customer Service Management
- Training and mentoring
- Calendar management
- Travel and Expense
Accomplishments
- Supervised team of 5 junior assistants
- Achieved results by introducing time tracking software
- Developed information and sharepoint sites to enhance communication and exchange information seamlessly
Languages
English
Native or Bilingual
Greek
Native or Bilingual
French
Elementary
Certification
- P.M.P Certified Project Management
- C.A.P.M Certified associate project manager
- Licensed broker specialist
Additional Information
Supporting executive-level leaders through a complex consulting business, seeing them grow, and deliver service excellence for clients and interacting with internal and external executive leaders daily.
Being part of an organization that is passionate and working with a diverse team of Leaders nationally.
Timeline
Executive Assistant / Business Coordinator
Aon Reed Stenhouse
02.2011 - Current
Administrative Assistant
Aon Reed Stenhouse
03.2002 - 02.2011
Homecare Manager / Supply Teacher
International Language Schools Of Canada
01.2001 - 02.2002
High School Diploma -
Central Commerce Collegiate Institute
R.I.B.O
Project Management PMP
- P.M.P Certified Project Management
- C.A.P.M Certified associate project manager
- Licensed broker specialist
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