Sina Sheibany

• Identify and retrieve compliance documentation to facilitate renewals, invoices, and ACS deliverables
• Support sales and broking teams in processing renewals, issuing certificates, and generating invoices
• Conduct pre-renewal account reviews to align with client expectations and ensure deliverable accuracy

• Provide daily support for users, troubleshooting technical issues and ensuring timely resolution
• Maintain detailed records of interactions and completed solutions to enhance user experience
• Collaborate with management to optimize system performance and customer satisfaction

• Evaluated customer needs and financial status to propose a tailored protection plan.
• Explained policy benefits and addressed client concerns to drive informed decisions.
• Provided ongoing support for clients’ insurance-related inquiries.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

· Managed daily operations, market research, procurement, and cargo planning.

· Led contract negotiations and resolved commercial challenges to meet strategic goals.

· Conducted analysis to align short-term and long-term organizational objectives.

• Performed administrative tasks, including filing, preparing detailed reports and presentations, and organizing meetings
• Transcribed meeting minutes, conducted in-depth research, and developed data-driven reports to support strategic planning
• Assisted senior management with organizational process analysis, job description drafting, and asset management

• Completed electrical installations on time, resulting in satisfied clients and timely project completions.
• Ensured compliance with local building codes and regulations during all stages of the construction process.
• Read blueprints and technical diagrams.
• Repaired and replaced wiring, fixtures and equipment using hand and power tools.

• Supervised daily activities of construction teams, monitored project progress, and scheduled tasks to meet deadlines
• Managed procurement and ensured compliance with safety standards on-site
• Oversaw material and supply ordering to maintain efficient project execution

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.