Bruna Straccini
38 Hansford Road, Winnipeg,Manitoba
Summary
Multilingual professional with a solid background in client relations, education, business, and administrative support. Strong ability to collaborate remotely and communicate across cultures in Portuguese, English, French, and Spanish.
Extensive work experience in cross-cultural environments, and a proven ability to build and foster professional relationships. Excellent written and verbal communication skills. Committed to learning and experiencing new challenges.
Overview
20
20
years of professional experience
Work History
Claims Technical Assistant
Aon Reed Stenhouse
Winnipeg, Canada
08.2018 - Current
- Managed commercial insurance claims with precision and proactive communication.
- Supported the Account Executive teams and projects, enhancing client retention and customer satisfaction.
- Served as a Subject Matter Expert for the claims system, generating analytics reports to identify growth and retention opportunities.
- Resolved sensitive inquiries, reinforcing long-term client relationships through effective advocacy.
- Developed training materials to streamline the onboarding process for new staff members.
- Dealt with sensitive information.
Order Counter Manager
Spar Marathon Roofing Supplies
Winnipeg, Canada
07.2015 - 08.2018
- Performed daily sales reporting and compliance oversight.
- Managed inventory and stock levels for roofing supplies and materials.
- Trained new employees on customer service standards, sales strategies, and product knowledge.
- Assisted customers in selecting appropriate roofing products based on needs.
- Oversaw daily operations to ensure efficient workflow and increase customer satisfaction.
- Coordinated with suppliers to maintain adequate stock and timely deliveries.
- Maintained a clean and organized display area for product visibility.
- Attracted new clients through brand promotion and sales marketing practices.
Assistant Sales Manager
Guess Accessories
Winnipeg, MB
06.2014 - 07.2015
- Managed daily sales operations to support team efficiency and productivity.
- Supported associates to achieve organizational goals and performance targets by focusing on exceptional customer service.
- Developed training programs for new sales staff to enhance product knowledge.
- Coordinated inventory management processes to ensure product availability.
- Facilitated regular team meetings to discuss sales goals and performance updates.
- Managed daily operations of the sales department, including staffing, budgeting,and forecasting.
- Resolved escalated customer issues quickly and efficiently.
- Recruited qualified candidates for open positions within the sales team.
Executive Secretary
Samsung Electronics and Huawei Technologies
São Paulo, Brazil
01.2007 - 12.2013
- Managed local and international accounts for Samsung and Huawei in Brazil, including training coordination and CRM updates.
- Translated documents (EN, PT, ES) for executive teams and global stakeholders.
- Managed executive calendars and scheduled appointments efficiently.
- Prepared detailed meeting agendas and coordinated logistics for events.
- Drafted and edited correspondence, reports, and presentations for executives.
- Maintained confidential files and organized important documents systematically.
- Liaised with internal departments to facilitate smooth communication across teams.
Program Coordinator and ESL Teacher
Skill Language School
São Paulo, Brazil
01.2006 - 11.2013
- Coordinated and developed new learning and teaching programs for over 100 students.
- Facilitated interactive classroom activities to enhance language skills.
- Collaborated with colleagues to create curriculum resources and materials.
- Implemented technology tools to support language learning initiatives.
- Organized cultural exchange events to promote language immersion experiences.
- Communicated effectively with parents regarding student performance and needs.
- Participated in teacher training workshops to stay current on best practices in ESL education.
- Developed lesson plans to teach course materials according to schedule.
Education
French Language Studies -
University of Saint Boniface
06.2025
CAIB 1-3 - Insurance Broker
IBAM
01.2020
Post-Grad Diploma - International Business
Red River College
01.2015
Diploma - Administrative Studies
Fatec Internacional
01.2011
BA - Translation & Interpretation
Universidade Ibero-Americano
01.2006
Skills
- Account management and client retention
- Relationship building
- Microsoft Office Suite/SharePoint expertise
- Multilingual communication
- Client advocacy
- Data analysis
- Customer service
- Sales strategies
- Cultural competency
- Attention to detail
- Administrative skills
Volunteer Leadership
- Board Member (Secretary), St. Anne's Day Nursery, Winnipeg, MB, 01/01/21, Present, Collaborated with educators/parents to implement feedback-driven solutions, improving family retention and customer satisfaction. Supported business growth and development.
- ESL Tutor, Immigrant Centre Manitoba, 01/01/14, 12/31/16, Mentored newcomers on education systems, job searches, immigration, cultural challenges, adaptation, among others.
References
References available upon request.
Timeline
Claims Technical Assistant
Aon Reed Stenhouse
08.2018 - Current
Order Counter Manager
Spar Marathon Roofing Supplies
07.2015 - 08.2018
Assistant Sales Manager
Guess Accessories
06.2014 - 07.2015
Executive Secretary
Samsung Electronics and Huawei Technologies
01.2007 - 12.2013
Program Coordinator and ESL Teacher
Skill Language School
01.2006 - 11.2013
French Language Studies -
University of Saint Boniface
CAIB 1-3 - Insurance Broker
IBAM
Post-Grad Diploma - International Business
Red River College
Diploma - Administrative Studies
Fatec Internacional
BA - Translation & Interpretation
Universidade Ibero-Americano
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