Echo Huang
Richmond,BC
Overview
12
12
years of professional experience
1
1
Certification
Work History
Screening Officer
G4S
12.2018 - Current
- Reporting to the Service Delivery Manager, responsible for ensuring that the traveling public, their personal belongings, and the carry-on baggage and items they have with them are screened before they enter the sterile area of the airport
- Accomplished by using metal detection equipment, X-ray equipment, and explosive detection equipment, as well as physical search techniques to search baggage, items and personal belongings to ensure public safety
Screener/Program Assistant
George Pearson Center/Vancouver Coastal Health
03.2021 - 11.2021
- Working in a team environment, screening clients with appointment with the clinics
- Maintain clients in line to follow proper screening procedures by asking symptoms and travel history to ensure safety
- Greet clients in a friendly and resourceful manner, answering questions and directing clients to proper service and personnel
- Pay attention to details and provide proper assistance when clients are in need
- Explain the service procedures to the clients in a kind and timely manner
- Work efficiently with the site manager and site colleagues to maintain the smooth flow of the large population for vaccination
Customer Service Representative
AirNorth
05.2017 - 11.2018
- Working for United Airline, AeroMexico and ANA contracted by AirNorth
- Practise data entry of passenger information
- Process passenger reservation and itinerary updates
- Enter passenger details in the check in system and remark special requirements and services
- Conduct passenger check-in
- Prepare and issue tickets and boarding passes
- Assist pre-boarding passengers and provide information on flight schedules and routes
- Act as Ground Hostess
- Rebook passenger due to irregular operational flights
Cabin Service Agent
AirNorth
11.2016 - 04.2017
- Equipping the aircraft cabin for flight according to specifications with equipment and cabin servicing supplies
- Cleaning the interior of aircraft
- Stocking the vehicles used in the grooming function
- Stocking and cleaning of the cabin
- Stocking and maintaining cabin services kit and other associated duties
Caretaker
The Trethewey Family
02.2014 - 11.2016
- Ran household for a busy traveling family with two children who are 3 and 5, took initiative in teaching them Mandarin and Chinese culture, nurtured them with tenderness and patience, including increasing their sociability and self-worthiness
Sales Associate
Bentley & co ltd
11.2015 - 04.2016
- Greeting in-store customers, satisfying customer needs with proper products
- Promoting to customers and answering customer questions regarding the products
- Maintain and organize merchandise properly to provide a satisfactory environment for customers
- Handling register
Caretaker
The Gosal Family
10.2012 - 09.2013
- Ran household without supervision, prepared and organized meals and daily life in a family with both working parents and three elementary school children whose ages are 7, 10 and 11
- Supervised them with homework and piano practice
Sales Administrator
Jiaxing Leather Products
11.2012 - 10.2012
- Greeted customers in shops and introduced latest products, provided accurate product information for inbound calls, prepared and processed business orders, created quotes & invoices, received payments; communicated interactively and delivered excellent customer service to customers
Education
Certificate - Nursing Unit Clerk
Sprott Shaw College
Abbotsford, BC2022
Certificate - caregiver
Live in Caregiver Program
Guangzhou11.2011
B.A. - English Translation & Interpretation
Guangdong University of Technology
GuangZhou06.2011
Skills
- Honesty
- Integrity
- Ethical conduct
- Professionalism
- Excellence in customer service
- Adaptability
- Team collaboration
- Prioritizing
- Multitasking
- Problem resolution
- Computer skills
- Keyboarding
- Microsoft Excel
- Flexible work schedule
- Independent work
- Effective teamwork
Languages
English
Professional Working
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
Certification
Food Safety
CPR
FirstAide
Timeline
Screener/Program Assistant
George Pearson Center/Vancouver Coastal Health
03.2021 - 11.2021
Screening Officer
G4S
12.2018 - Current
Customer Service Representative
AirNorth
05.2017 - 11.2018
Cabin Service Agent
AirNorth
11.2016 - 04.2017
Sales Associate
Bentley & co ltd
11.2015 - 04.2016
Caretaker
The Trethewey Family
02.2014 - 11.2016
Sales Administrator
Jiaxing Leather Products
11.2012 - 10.2012
Caretaker
The Gosal Family
10.2012 - 09.2013
Certificate - caregiver
Live in Caregiver Program
B.A. - English Translation & Interpretation
Guangdong University of Technology
Certificate - Nursing Unit Clerk
Sprott Shaw College
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