Donald Arseneau

• Assisted in training new employees and implementing procedural changes
• Collaborated with manager on performance-related issues and employee performance reviews.
• Provided and promoted solutions to eliminate reoccurring problems.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Monitored security checkpoints for compliance with applicable security protocols.
• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Performed pat-downs to look for unauthorized materials and weapons.
• Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.

Interacted with public to give directions, explain rules, and regulations and respond to inquiries.

• Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.

• Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Took line lead position in June 2005