Gursharan Samra
Kelowna ,BC
Summary
Accomplished professional with a proven track record in public safety and customer service, notably at Paladin Security Group. Expert in security protocol familiarity and critical thinking aptitude, I have effectively enhanced traveler safety and reduced wait times through diligent procedure adherence and exceptional crisis management. Skilled in both threat assessment and fostering positive customer relations, I excel in high-pressure environments. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Screening Officer
Paladin Security Group
01.2020 - Current
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
- Demonstrated proficiency in handling sensitive information responsibly, protecting both individual privacy and national security interests.
Security Officer
Jawl Property Ltd
06.2017 - 10.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Bookkeeper
Chevron Gas Station
03.2013 - 05.2017
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Education
GED -
Camosun College
Victoria, BC01.2015
High School Diploma -
Govt, Girls, Senior, Secondary, High School,
India, Punjab03.2008
Skills
- Public Safety Awareness
- Stress Tolerance
- Professionalism and Integrity
- Critical thinking aptitude
- Decision-Making Competence
- Problem Solving Prowess
- Threat Assessment Proficiency
- Security Protocol Familiarity
- Documentation Review
- Security Screening Expertise
- Incident Reporting Procedures
- Physical Fitness
- Cultural Sensitivity
- Customer service and assistance
- Customer relations skills
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Screening Officer
Paladin Security Group
01.2020 - Current
Security Officer
Jawl Property Ltd
06.2017 - 10.2019
Bookkeeper
Chevron Gas Station
03.2013 - 05.2017
GED -
Camosun College
High School Diploma -
Govt, Girls, Senior, Secondary, High School,
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