SAKINA KHAN

• Ensure the security of passengers and non-passengers processed at pre-board screening checkpoints
• Using screening equipment for passengers and their baggage prior to their entry into the secure area
• An ambassador for customer services and interacts with passengers in a professional manner
• Assist in maintaining the flow of passengers to influence efficiency.
• Upheld strong customer service standards while completing screenings.
• Completed routine and incident-related documentation.
• Maintained security and safety focus and awareness and adhered to security screening protocols while working in stressful environment with disruptive and angry passengers.
• Enhanced air traveler security and protection courteously and professionally by operating screening equipment to identify dangerous objects and prevent transport onto aircraft.

• Responsible for opening and closing the store
• Creating value for clients through superior customer service and expert product knowledge
• Resolving any issues and concerns customers may have,
• Maintaining and troubleshooting The Source’s vending Machines
• Worked with fellow sales team members to achieve group targets.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Making adjustments and amendments to existing accounts to fit passenger needs
• Provided clients with assistance in preparing required travel documents and forms.
• Managing gate operations and flight closures
• Utilized PA system to announce departures and changes to landings.
• Managed gate, ramp and cabin services for each flight.
• Preparing various reports and statistics, and perform administrative tasks related to safe and timely flight arrivals and departures
• Providing assistance to distressed passengers and customers

Performance & Design

• Equity, Diversity, and Inclusion
• Techniques of Persuasion
• Social Change In Canada
• Management
• Leadership and Management Skills