Alwin Biju Kuriakose
Halifax,NS
Summary
Results-driven customer service professional with extensive experience in enhancing customer satisfaction and loyalty. Demonstrated ability to consistently deliver exceptional service and effectively resolve issues. Proven track record of exceeding team objectives and optimizing productivity in high-pressure environments. Adept at building strong relationships with clients and colleagues while maintaining compliance with quality and safety standards. Eager to leverage exceptional communication, organizational, and analytical skills to contribute to a forward-thinking organization and support its strategic goals.
Overview
8
8
years of professional experience
Work History
Screening Officer
Garda World Security
08.2024 - Current
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Performed pat-downs to look for unauthorized materials and weapons.
Assistant Seafood Manager
Sobeys
11.2020 - 07.2024
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
- Managed daily work schedules for seafood staff.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor
Sobeys
01.2019 - 10.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Site Engineer
Shajan and Associates
06.2016 - 07.2018
- Oversaw quality control and health and safety matters for construction teams.
- Recorded daily events and activities in site diary to evaluate process and improve productivity.
- Checked technical designs and drawings for adherence to standards.
- Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
- Acted as contact for client's communication with field personnel.
Education
Post Graduate Diploma in Environmental Studies -
Cape Breton University
Sydney, Nova Scotia05.2020
Bachelor's in Civil Engineering - undefined
Ilahia College of Engineering and Technology
Kerala, India03.2016
Skills
- Policy Enforcement
- Team Development
- Customer service and assistance
- Integrity and Honesty
- Inventory Control
- Marketing initiatives
- Project Management
- Complex Problem-Solving
- Business Administration
- Budget Control
- Project Coordination
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Limited Working
Hindi
Limited Working
Timeline
Screening Officer
Garda World Security
08.2024 - Current
Assistant Seafood Manager
Sobeys
11.2020 - 07.2024
Supervisor
Sobeys
01.2019 - 10.2020
Site Engineer
Shajan and Associates
06.2016 - 07.2018
Bachelor's in Civil Engineering - undefined
Ilahia College of Engineering and Technology
Post Graduate Diploma in Environmental Studies -
Cape Breton University
Similar Profiles
Sean SpishakSean Spishak
Security Supervisor at Garda World Security ServicesSecurity Supervisor at Garda World Security Services
Jonay PeoplesJonay Peoples
Security Officer at Garda World SecuritySecurity Officer at Garda World Security
Sirak NegasiSirak Negasi
Operations Manager at Hospital for Sick Children, Garda World SecurityOperations Manager at Hospital for Sick Children, Garda World Security