Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Obaleke Ajao

-
Halifax,NS

Summary

Resourceful and service-oriented Technical Support Specialist with strong communication skills. Solid foundation in troubleshooting hardware, software, and networking issues. Experienced in delivering high-quality customer service via phone and chat. Resolving technical issues and escalating problems appropriately. Adept at analyzing frequent concerns to improve service delivery and user experience. Possesses strong organizational, problem-solving, and communication skills with expertise in Microsoft Office Suite and financial reporting tools. Proven in data entry & information accuracy.

Overview

10
10
years of professional experience
10
10
years of post-secondary education
9
9
Certifications

Work History

Product Technician Analyst

Neocon International
03.2023 - Current
  • Analyze and resolve discrepancies in financial reports, strengthening problem-solving and data validation skills.
  • Support team projects with attention to detail and accuracy, enhancing overall project efficiency.
  • Developing and implementing strategies for customer engagement and satisfaction.
  • Manage multiple tasks and deadlines in a dynamic environment, demonstrating strong organizational skills.
  • Collaborate with cross-functional teams, supporting business goals, and technical process improvements.
  • Identify and address manual processing deficiencies, implement automation techniques, reduce manual labor by 70%, and increase workflow efficiency by 95%.
  • Optimized inventory management through diligent tracking of supplies, parts, and equipment.
  • Improved customer satisfaction ratings by providing timely and effective technical support for product-related inquiries.

Collections & Loan Administrator Specialist

Aella Microfinance Bank
07.2015 - 10.2022
  • Managed delinquency activities for personal (B2C) and small commercial (B2B) loan portfolios with a strong focus on compliance and member advocacy.
  • Initiated member contact using a supportive and respectful approach to discuss repayment plans and resolve overdue accounts.
  • Tracked repayment performance and updated records in internal systems while preparing legal documentation when required.
  • Maintained accurate and timely reports to support internal stakeholders and assist in decision-making processes.
  • Collaborated with legal counsel and recovery agents for escalated cases while safeguarding the institution’s brand and values.
  • Provided administrative support for lending officers by preparing loan documents and following up on arrears.
  • Educated members on financial options and repayment solutions during difficult financial periods.
  • Supported branch collection activities by monitoring accounts aging over 30/60/90 days and initiating action based on policy.
  • Assisted in the preparation of credit memos, delinquency summaries, and audit responses.

Education

Bachelor of Science - Economics

Espam-Formation University
Cotonou
05.2001 - 05.2011

Skills

  • Operating Systems: Windows, Android, iOS, Mac OS, Linux
  • Applications & Tools: Microsoft Office 365
  • Tools: VMware, Google Workspace, Packet Tracer, and Zendesk
  • Project Management Fundamentals: Agile, Waterfall, Scrum
  • Core Competencies: Delinquency Management & Collections, B2B&B2C loan recovery Lending & Credit Analysis, Data monitoring & Portfolio tracking Risk Mitigation & compliance Adherence, Legal Document Handling

    • Negotiation

Certification

Google IT Support Professional Certificate July 2025

Timeline

Product Technician Analyst

Neocon International
03.2023 - Current

Collections & Loan Administrator Specialist

Aella Microfinance Bank
07.2015 - 10.2022

Bachelor of Science - Economics

Espam-Formation University
05.2001 - 05.2011

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