Experienced Administrative Assistant and Skilled Digital Specialist with more than 7 years of work experience in multiple industries. Focused, self-driving, eager to learn and dedicated to contributing to team success through excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
PROGRAM ASSISTANT CR-04
Immigration, Refugees and Citizenship Canada
01.2023 - Current
Provided in-person biometrics appointments for refugee claimants in a professional and friendly manner
Scheduled Eligibility Interviews and prepared physical documents for over 70 clients/day
Arranged interpretation and created interpreter contracts in a timely manner
Handled documents with personal information including passports and national IDs professionally
Sorted documents according to established filing systems, located and retrieved documents from files as requested
Assisted officers to prepare information and physical files for in person interviews in a fast paced environment
Worked with incoming correspondences, outgoing correspondences and provided data entry for C-checks on GCMS
Managed team email inbox and responded to external and internal inquiries
Process PR cards for clients on GCMS and PR portal
Quickly learned new skills through training sessions and applied them to daily tasks
Coached new team members through multiple training sessions
Demonstrated respect, friendliness and willingness to help wherever needed
Performed duties in accordance with applicable standards and guidelines in the federal government
DIGITAL SPECIALIST
Glacier Media Group - Eastward Media
03.2019 - 01.2023
Managed multiple Google Ads, Google Display and social media campaigns for companies in various industries
Provided long-term digital and social content strategies, creative writing and layout design for famous brands (e.g 7-Eleven, Kohler and Sporting Life)
Utilized Adobe Creative Cloud to create static and animated marketing materials for programmatic and video campaigns
Interacted with customers regularly online or in person to provide reports, present monthly editorial calendars and collect information for adjustments
Collaborated with coworkers and vendors for multiple successful ad campaigns within tight deadlines
Created and maintained appealing WordPress landing pages
Collected and analyzed data using web traffic metrics in Google Ads and Google Analytics
Translated complex data into graphical comprehensive reports
Translated marketing materials between English and Chinese for multiple campaigns
Enhanced Video Campaigns using After Effects
WEB AND GRAPHIC DESIGNER
Chi Active Ltd
01.2016 - 08.2018
Worked closely with the sales team to create or tailor digital marketing materials toward reaching monthly sales goals
Designed websites from scratch using clean hand-coded HTML, CSS and JavaScript
Launched and maintained the company's E-commerce website on Shopify
Optimized websites regularly for better performance
Captured and edited product photos from different angles for online stores
Created digital image files for use in digital and traditional printing methods
Managed multiple design projects by prioritizing tasks and meeting deadlines.
Education
Master of Education - CURRICULUM DESIGN
UBC
Vancouver, BC
11.2013
Certificate - NEW MEDIA AND WEB DEVELOPMENT
BCIT
Burnaby, BC
10.2015
Bachelor of Arts - English
Northeast Normal University
07.2012
Skills
Microsoft Office
Web/Graphic Design
Adobe Creative Cloud
Customer Service
Teamwork and collaboration
Scheduling management
Multitasking and organization
Bilingual (English and Chinese)
Languages
English
Chinese (Mandarin)
Timeline
PROGRAM ASSISTANT CR-04
Immigration, Refugees and Citizenship Canada
01.2023 - Current
DIGITAL SPECIALIST
Glacier Media Group - Eastward Media
03.2019 - 01.2023
WEB AND GRAPHIC DESIGNER
Chi Active Ltd
01.2016 - 08.2018
Certificate - NEW MEDIA AND WEB DEVELOPMENT
BCIT
Master of Education - CURRICULUM DESIGN
UBC
Bachelor of Arts - English
Northeast Normal University
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