XINYI (ISABEL) WANG
Vancouver
Summary
Experienced Administrative Assistant and Skilled Digital Specialist with more than 7 years of work experience in multiple industries. Focused, self-driving, eager to learn and dedicated to contributing to team success through excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
PROGRAM ASSISTANT CR-04
Immigration, Refugees and Citizenship Canada
01.2023 - Current
- Provided in-person biometrics appointments for refugee claimants in a professional and friendly manner
- Scheduled Eligibility Interviews and prepared physical documents for over 70 clients/day
- Arranged interpretation and created interpreter contracts in a timely manner
- Handled documents with personal information including passports and national IDs professionally
- Sorted documents according to established filing systems, located and retrieved documents from files as requested
- Assisted officers to prepare information and physical files for in person interviews in a fast paced environment
- Worked with incoming correspondences, outgoing correspondences and provided data entry for C-checks on GCMS
- Managed team email inbox and responded to external and internal inquiries
- Process PR cards for clients on GCMS and PR portal
- Quickly learned new skills through training sessions and applied them to daily tasks
- Coached new team members through multiple training sessions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards and guidelines in the federal government
DIGITAL SPECIALIST
Glacier Media Group - Eastward Media
03.2019 - 01.2023
- Managed multiple Google Ads, Google Display and social media campaigns for companies in various industries
- Provided long-term digital and social content strategies, creative writing and layout design for famous brands (e.g 7-Eleven, Kohler and Sporting Life)
- Utilized Adobe Creative Cloud to create static and animated marketing materials for programmatic and video campaigns
- Interacted with customers regularly online or in person to provide reports, present monthly editorial calendars and collect information for adjustments
- Collaborated with coworkers and vendors for multiple successful ad campaigns within tight deadlines
- Created and maintained appealing WordPress landing pages
- Collected and analyzed data using web traffic metrics in Google Ads and Google Analytics
- Translated complex data into graphical comprehensive reports
- Translated marketing materials between English and Chinese for multiple campaigns
- Enhanced Video Campaigns using After Effects
WEB AND GRAPHIC DESIGNER
Chi Active Ltd
01.2016 - 08.2018
- Worked closely with the sales team to create or tailor digital marketing materials toward reaching monthly sales goals
- Designed websites from scratch using clean hand-coded HTML, CSS and JavaScript
- Launched and maintained the company's E-commerce website on Shopify
- Optimized websites regularly for better performance
- Captured and edited product photos from different angles for online stores
- Created digital image files for use in digital and traditional printing methods
- Managed multiple design projects by prioritizing tasks and meeting deadlines.
Education
Master of Education - CURRICULUM DESIGN
UBC
Vancouver, BC11.2013
Certificate - NEW MEDIA AND WEB DEVELOPMENT
BCIT
Burnaby, BC10.2015
Bachelor of Arts - English
Northeast Normal University
07.2012
Skills
- Microsoft Office
- Web/Graphic Design
- Adobe Creative Cloud
- Customer Service
- Teamwork and collaboration
- Scheduling management
- Multitasking and organization
- Bilingual (English and Chinese)
Languages
English
Chinese (Mandarin)
Timeline
PROGRAM ASSISTANT CR-04
Immigration, Refugees and Citizenship Canada
01.2023 - Current
DIGITAL SPECIALIST
Glacier Media Group - Eastward Media
03.2019 - 01.2023
WEB AND GRAPHIC DESIGNER
Chi Active Ltd
01.2016 - 08.2018
Certificate - NEW MEDIA AND WEB DEVELOPMENT
BCIT
Master of Education - CURRICULUM DESIGN
UBC
Bachelor of Arts - English
Northeast Normal University
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