Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Open To Work
Hi, I’m

Kelsey Lanigan

Edmonton,Canada
Kelsey Lanigan

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Program Support Clerk (CR-04)Operations Support Clerk (CR-03)Support Services Clerk (CR-03, Acting CR-04)

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Edmonton, Canada, CA
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsPaid sick leavePaid time off

Summary

Detail-oriented administrative and operations professional with extensive experience supporting federal programs at Service Canada, complemented by formal training in UX design and user-centered problem solving. Proficient in client support, process improvement, data accuracy, and cross-functional communication, with a strong understanding of user research, accessibility, wireframing, and digital experience design. Recognized for adaptability and organization while consistently delivering high-quality service in fast-paced environments. Proven track record in program management support highlights strengths in documentation, scheduling, and effective communication, emphasizing collaboration and responsiveness to evolving needs.

Overview

7
years of professional experience

Work History

Service Canada – Canada Pension Plan Disability
Edmonton, AB

Program Support Clerk (CR-04)
02.2024 - Current

Job overview

  • Process and manage client applications, claims, and documentation with a high degree of accuracy and compliance.
  • Verify data and supporting documentation to ensure adherence to legislative and program requirements.
  • Identify discrepancies in reports and collaborate with clients and external organizations to resolve issues efficiently.
  • Deliver high-quality client service by explaining policies, procedures, and legislative provisions clearly.
  • Support daily administrative operations including scheduling, meeting coordination, and documentation management.
  • Contribute to process efficiency through strong attention to detail and organizational skills.
  • Coordinated documentation processing for disability claims, ensuring timely and accurate submissions.
  • Reviewed applicant files to verify completeness and compliance with regulatory requirements.

Service Canada – International Operations
Edmonton, AB

Operations Support Clerk (CR-03)
01.2023 - 02.2024

Job overview

  • Reviewed and validated client documentation while ensuring compliance with internal procedures and service standards.
  • Analyzed system-generated reports to identify and resolve discrepancies.
  • Maintained application databases and statistical tracking systems with a strong focus on accuracy.
  • Assisted in streamlining administrative processes and maintaining workflow efficiency.
  • Supported client-focused operations in a fast-paced government environment.
  • Streamlined processing of international applications, enhancing overall efficiency and reducing turnaround time.
  • Coordinated communication between clients and internal departments to resolve inquiries promptly.

Service Canada – File Management Centre
Edmonton, AB

Support Services Clerk (CR-03, Acting CR-04)
04.2019 - 01.2023

Job overview

  • Provided coaching and mentoring to new staff on file management procedures and operational processes.
  • Maintained high standards of data integrity and accuracy in client information management.
  • Managed internal databases, correspondence workflows, and document tracking systems.
  • Prepared and processed client applications for scanning, review, and records management.
  • Operated high-volume office equipment including scanners, postage meters, and printers.
  • Demonstrated leadership capabilities while acting in a CR-04 capacity.
  • Processed and organized files to ensure efficient retrieval and compliance with regulations.
  • Coordinated the intake of documents, maintaining accurate records and timelines for processing.

Education

Coursera

Google UX Design Certificate from User Experience Design
03.2026

University Overview

  • User research and usability testing
  • Wireframing and low/high-fidelity prototyping
  • User journey mapping and information architecture
  • Accessibility and inclusive design principles
  • Mobile and responsive web design
  • Design thinking and user-centered problem solving
  • Creating case studies and presenting design solutions
  • Working with Figma and collaborative design tools

Grant MacEwan University
Edmonton, AB

Diploma from Business Management
01.2017

University Overview

  • Relevant Areas of Study:
  • Business operations and organizational management
  • Marketing strategy and consumer behavior
  • Human resources and workplace communication
  • Financial analysis, budgeting, and accounting fundamentals
  • Project coordination and business administration
  • Team collaboration, leadership, and problem solving

Salisbury Composite High School
Sherwood Park, AB

High School Diploma
01.2010

Skills

  • User Experience (UX) Design
  • User Research & User-Centered Design
  • Wireframing & Prototyping
  • Accessibility & Usability Principles
  • Figma & Design Collaboration Tools
  • Process Improvement
  • Client Service & Communication
  • Data Management & Quality Assurance
  • Administrative Coordination
  • Report Analysis & Documentation Review
  • Microsoft Office Suite
  • Team Collaboration & Training
  • Data entry proficiency
  • Client relations
  • Document preparation
  • Teamwork and collaboration

Languages

English
Full Professional

Additional Information

  • Strong understanding of accessibility, user needs, and client-focused service delivery
  • Experience working in high-volume, detail-oriented environments
  • Security clearance: Secure level
  • Eligible to work in Canada

Timeline

Program Support Clerk (CR-04)

Service Canada – Canada Pension Plan Disability
02.2024 - Current

Operations Support Clerk (CR-03)

Service Canada – International Operations
01.2023 - 02.2024

Support Services Clerk (CR-03, Acting CR-04)

Service Canada – File Management Centre
04.2019 - 01.2023

Salisbury Composite High School

High School Diploma

Coursera

Google UX Design Certificate from User Experience Design

Grant MacEwan University

Diploma from Business Management

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