Iswa Naseer
Calgary
Summary
Administrative Assistant with 9 years of experience in office operations and customer service, specializing in medical clinic environments. Proficient in MS Office, multitasking, and communication, with a proven track record of enhancing productivity through streamlined administrative processes and meticulous attention to detail. Committed to fostering a welcoming atmosphere and ensuring client satisfaction through efficient scheduling and proactive problem-solving.
Overview
2026
2026
years of professional experience
Work History
CR-04 Program Assistant
Government of Canada IRCC
01.2023 - 04.2025
- Streamlined immigration processes, enhancing efficiency and reducing processing times.
- Coordinated with cross-functional teams to ensure seamless application processing. Facilitated communication between departments for improved workflow.
- Optimized program procedures, resulting in a substantial increase in application throughput. Implemented new tracking systems for better case management.
- Proposed and developed innovative solutions to address complex immigration cases. Introduced digital tools to modernize traditional processes. Use of applications such as GCMS, Microsoft Office Tools.
- Spearhead the integration of digital tools, modernizing traditional processes and significantly reducing application processing times.
- Prepare correspondence, reports, statements and other material, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to the established procedures;
Sales Associate
Gymboree
- Providing excellent customer service.
- Identified customer’s requirement and recommended suggestions, pushed products and maximized sales.
- Handling cash register, ringing through bought items and also dealing with exchanges and returns.
- Actively participate and assist with reaching sales target.
- Comfortable in approaching and interacting with customers “on the floor”.
- Maintaining store display and visual appearance.
- Educating customers on the new promotions in the store.
Administrative Assistant
CBI Health Group
05.2018 - 12.2022
- Managed office operations, ensuring efficient scheduling and communication with clinicians.
- Streamlined filing systems, reducing scheduling errors and improving billing accuracy.
- Handled client inquiries and directed calls to enhance client experience in a busy clinic.
- Executed precise data entry and record-keeping, supporting smooth clinic operations.
- Facilitated billing processes, collaborating with insurance companies for timely payments.
- Managed client data, appointments, and billing while ensuring efficient office operations. Handle inquiries, direct calls, and coordinate with clinicians.
- Streamline administrative processes, enhancing productivity in appointment scheduling and billing. Implement improved filing systems for error reduction.
- Foster welcoming clinic atmosphere as first point of contact. Address client needs promptly and professionally, ensuring satisfaction.
- Drive administrative efficiency through meticulous record-keeping and proactive problem-solving, contributing to smooth clinic operations.
Sales Floor Associate
Tommy Hilfiger
05.2013
- Exceed customer expectations in terms of speed, efficiency, certainty and professionalism.
- Actively participate and assist with reaching sales target.
- Comfortable in approaching and interacting with customers “on the floor”.
- Ability to solve most of the client’s concerns at first point of contact
- Identified customer’s requirement and recommended suggestions, pushed products and maximized sales.
- Handled delicate situations, such as – customer requests, special needs and complaints.
- Educating customers on the new promotions in the store.
- Maintained store display and visual appearance.
- Developed and maintained positive customer relationships.
Education
Business Administration Diploma -
SAIT Polytechnic
Calgary, Canada12.2017
High School Diploma - undefined
Lester B. Pearson High School
Calgary, Canada06.2012
Skills
- Customer Service
- Sales
- Administration
- Medical Clinic
- Multitasking
- Prioritization
- Attention to Detail
- MS Office
- Fast Typing
- Teamwork
- Communication
- Inventory Management
- Billing
- Process Improvement
- Data Entry
- Training and Development
- Critical Thinking
- Adaptability
Languages
English (Expert)
Hindi (Expert)
Urdu (Expert)
Timeline
CR-04 Program Assistant
Government of Canada IRCC
01.2023 - 04.2025
Administrative Assistant
CBI Health Group
05.2018 - 12.2022
Sales Floor Associate
Tommy Hilfiger
05.2013
High School Diploma - undefined
Lester B. Pearson High School
Sales Associate
Gymboree
Business Administration Diploma -
SAIT Polytechnic