ISABELLE BESNER
Embrun,Ontario
Summary
Dedicated professional passionate about empowering individuals to achieve their personal and career goals. Proficient in career counseling, with a strategic approach to matching clients with fulfilling job opportunities that align with their skills and interests. Experienced in coaching clients on resume writing, interview techniques, time management, and teamwork. Eager to transition into a role focused on candidate screening and evaluation.
Overview
9
9
years of professional experience
Work History
Employment Counsellor
Employment Services Centre of Prescott-Russell
12.2021 - Current
- Assisted walk-in clients in determining their eligibility for Employment Ontario programs and facilitated the intake process for registration
- Planning, coordination, and facilitation of groups on the theme of job preparation workshops for young people aged 15 – 30 (Focus on the Future and Youth Job Connection Program)
- Ability to create a positive learning environment
- Fostered commitment and collaboration among job seekers throughout the employment process
- Achieved goals for youth program initiatives, enhancing engagement and participation
- Ensured compliance with allocated funds for each program, benefiting job seekers and community partners
- Evaluated individuals’ circumstances to deliver effective employment counseling and support career development
- Developed personalized action plans and assisted candidates in all employment-related activities
- Participated in wage subsidy negotiations and ensured timely submission of required documents to the finance department
- Issued vouchers to candidates and uploaded paid invoices to the system for accurate financial management
- Assessed and identified individuals’ interests, abilities, and skills to improve job placement outcomes
- Engaged in client recruitment and promotional events, such as job fairs, to showcase the center's services
- Demonstrated extensive knowledge of community services and resources available to job seekers
- Contributed to the health and safety committee since the beginning of the year, advocating for workplace safety
- Maintained detailed records of client interactions and progress for accurate outcome tracking
- Enhanced client satisfaction rates by consistently delivering high-quality services that met or exceeded expectations
- Mentored new team members by sharing insights from years of experience in employment counseling
Resilience Advisor
Valoris
01.2021 - 01.2021
- Develop and ensure a life plan for children and young people that includes all members involved and ensures its implementation
- Assessed and identified the strengths and needs of individuals and their families through individual and group meetings using standardized tools
- Plan and execute tailored interventions to foster individuals' personal development and overall well-being
- Delivered educational and support services to individuals and their families
- Supported resource families with advice, strategies, and ongoing support
- Wrote progress notes, life plans, and other essential documentation to maintain effective file management
- Adhered to norms and standards in accordance with the Child, Youth and Family Services Act (CYFSA)
- Conducted annual reassessments of foster families
- Promoted and implemented the organization’s philosophies and intervention approaches to ensure consistency in service delivery
Personal Support Collaborator - Passport Program
Valoris
06.2019 - 01.2021
- Developed and organized a variety of activities tailored to the interests of individuals
- Offered personalized guidance and support during outings and activities
- Implemented individualized approaches to address the specific needs of each person
- Created and executed strategies to foster social and community integration
- Ensured safe and reliable transportation for adults between locations
- Served as a resource person, providing support to individuals and their families
- Managed case documentation and maintained detailed records of interactions and progress
Personal Support Collaborator
Valoris
05.2015 - 06.2019
- Offer a warm, safe, and positive approach
- Supporting people with disabilities with routine and daily activities and ensuring the well-being of the person
- Supporting and promoting the development of the individual's social and life skills
- Promote social roles and provide support during community activities
- Administer medications as directed and adhere to individualized intervention plans
- Built strong relationships with clients to deliver emotional support and companionship
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members
- Conducted light housekeeping duties to maintain a clean and comfortable living space
Education
Certified Career Development Practitioner -
CDPCBO
2023
Emergency First Aid And CPR Level C And AED -
Ottawa Paramedic Service, Public Education
2023
Bachelor of Social Science in Social Work -
University of Ottawa
Ottawa (Ontario)2019
Diploma, Social Work Techniques -
La Cité College
Ottawa (Ontario)2016
Skills
- Dynamic, creative and a natural leader
- Bilingual (French and English)
- Strong interpersonal skills
- Attention to the smallest details
- Knowledge of the Microsoft suite
- Great initiative
- Excellent analytical skills
- Ensure priority management
- Effective time management
- Client Advocacy
- Career guidance
- Individualized support
Accomplishments
- The Keys to Effective Communication , Valor & Solutions, Prescott-Russell, Ontario 2024
- Professional Effectiveness – Performance, Formax, Hawkesbury, Ontario 2023
- LinkedIn, (AQPDDC) Hawkesbury, Ontario 2023
- Getting interviews with an impactful resume, (AQPDDC) Hawkesbury, Ontario 2022
- Leadership, CSEPR, Hawkesbury, Ontario 2022
- Emotional Intelligence Part 1 & 2, CSEPR, Hawkesbury, Ontario 2022
- Personalized customer service, CSEPR, Hawkesbury, Ontario 2022
Timeline
Employment Counsellor
Employment Services Centre of Prescott-Russell
12.2021 - Current
Resilience Advisor
Valoris
01.2021 - 01.2021
Personal Support Collaborator - Passport Program
Valoris
06.2019 - 01.2021
Personal Support Collaborator
Valoris
05.2015 - 06.2019
Certified Career Development Practitioner -
CDPCBO
Emergency First Aid And CPR Level C And AED -
Ottawa Paramedic Service, Public Education
Bachelor of Social Science in Social Work -
University of Ottawa
Diploma, Social Work Techniques -
La Cité College
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