Tara Gray
Oromocto
Summary
Sixteen years of experience in Human Resources and Project Management. Fourteen years of experience in Adult Education and Client Centered Case Management Strong interpersonal and organizational skills. Personal commitment to quality and service, strive to participate as a productive team member to assist an organization to achieve its mission.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Employment Counsellor
North Island Employment Foundations Society
10.2023 - 06.2024
- Advocated for underrepresented populations within the local workforce through targeted outreach initiatives.
- Spearheaded collaborative projects between the Employment Counseling department and other community service providers.
- Built rapport with diverse clientele by understanding their unique needs and offering tailored guidance accordingly.
- Facilitated workshops covering essential topics such as resume writing, interviewing techniques, and job search strategies.
- Improved client satisfaction rates by consistently delivering high-quality services that met or exceeded expectations.
- Conducted insightful mock interviews with clients to improve their skills and confidence during real interviews.
- Enhanced client job search success by providing comprehensive career counseling and resume revisions.
- Matched clients to open positions based on skills and work requirements.
- Assisted clients in identifying suitable employment opportunities through diligent research and networking.
- Managed individual caseloads effectively, ensuring timely follow-ups with clients on their progress.
- Provided ongoing support to successfully placed clients, helping them navigate their new workplace environments.
- Maintained detailed records of client interactions and progress, allowing for accurate tracking of outcomes.
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
- Maintained knowledge of market and diverse career opportunities.
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Helped determine possible vocations and build application documents.
- Provided one-on-one coaching sessions focused on interview preparation, boosting student confidence during employer interactions.
Executive Director
Central Valley Adult Learning Association Inc
07.2008 - 08.2022
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Managed financial, operational and human resources to optimize business performance.
Acting Director of Community Development
New Brunswick Association of Community Living
09.2006 - 12.2007
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Conducted outreach activities to engage local stakeholders in programs.
Community Facilitator
Oromocto Training and Employment Center
05.2006 - 08.2006
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Contributed to the creation of a supportive work environment by actively participating in team meetings, sharing resources, and offering constructive feedback to colleagues.
- Provided thorough assessments of clients'' needs, resulting in accurate service referrals and appropriate resource allocation.
- Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Enhanced client outcomes by developing comprehensive case plans tailored to individual needs.
- Facilitated workshops for clients on self-advocacy and empowerment, building their confidence to navigate challenges.
- Fostered strong relationships with community organizations, enhancing resource availability for clients.
- Monitored and evaluated client progress, adjusting strategies to meet evolving needs.
- Increased client engagement in care planning, empowering them to take active role in their recovery journey.
Family Support Worker
Human Services First
02.2004 - 04.2005
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
Education
Psychologically Safe Leadership -
College of Extended Learning
Fredericton, NB10.2024
Project Management Certification -
Lemmex Williams
Calgary, AB12.2021
Management Development Program -
College of Extended Learning
Fredericton, NB06.2011
Human Resources Management Program -
College of Extended Learning
Fredericton, NB06.2010
Department of Business Administration - Human Resources
University of New Brunswick
Fredericton, NB04.2008
Bachelor of Arts Degree - English And History
St. Thomas University
Fredericton, NB04.2001
Skills
- Leadership
- Operational Planning and Management
- Community Relations and Advocacy
- Individualized support
- Action planning
- Career guidance
- Job search strategies
- Interview coaching
- Occupational research
- Transferable skills identification
- Networking techniques
- Problem-solving skills
- Relationship building
- Professional ethics
- Documentation
- Interview techniques
Additional Education
- Mental Health First Aid
- Working Effectively with Indigenous Peoples
- Leading & Coaching Individuals and Teams
- Applied Suicide Intervention Skills Training Certificate
- Non – Violent Crisis Intervention Certificate
- Conflict Resolution Methods and Strategies
- Facilitating Effective Meetings
- Leadership – Insights for Thinking Differently
- Management and Supervision – The Crucial Skills
- Dealing with Difficult People
- Coaching Strategies for Leaders – Conflict, Performance and Change
- Supporting Workplace Mental Health
Languages
English
Full Professional
Certification
- Psychologically Safe Leadership, College of Extended Learning 2024
- Mental Health First Aid, 2023
· Mental Health First Aid
· Working Effectively with Indigenous Peoples
· Leading & Coaching Individuals and Teams
· Applied Suicide Intervention Skills Training Certificate
· Non – Violent Crisis Intervention Certificate
· Conflict Resolution Methods and Strategies
· Facilitating Effective Meetings
· Leadership – Insights for Thinking Differently
· Management and Supervision – The Crucial Skills
· Dealing with Difficult People
· Coaching Strategies for Leaders – Conflict, Performance and Change
· Supporting Workplace Mental Health
Timeline
Employment Counsellor
North Island Employment Foundations Society
10.2023 - 06.2024
Executive Director
Central Valley Adult Learning Association Inc
07.2008 - 08.2022
Acting Director of Community Development
New Brunswick Association of Community Living
09.2006 - 12.2007
Community Facilitator
Oromocto Training and Employment Center
05.2006 - 08.2006
Family Support Worker
Human Services First
02.2004 - 04.2005
- Psychologically Safe Leadership, College of Extended Learning 2024
- Mental Health First Aid, 2023
· Mental Health First Aid
· Working Effectively with Indigenous Peoples
· Leading & Coaching Individuals and Teams
· Applied Suicide Intervention Skills Training Certificate
· Non – Violent Crisis Intervention Certificate
· Conflict Resolution Methods and Strategies
· Facilitating Effective Meetings
· Leadership – Insights for Thinking Differently
· Management and Supervision – The Crucial Skills
· Dealing with Difficult People
· Coaching Strategies for Leaders – Conflict, Performance and Change
· Supporting Workplace Mental Health
Psychologically Safe Leadership -
College of Extended Learning
Project Management Certification -
Lemmex Williams
Management Development Program -
College of Extended Learning
Human Resources Management Program -
College of Extended Learning
Department of Business Administration - Human Resources
University of New Brunswick
Bachelor of Arts Degree - English And History
St. Thomas University
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