Dylan Kiidumae
London,ON
Summary
Motivated student pursuing a degree in Psychology. Adept at communicating with customers and working with staff members. Skillful in a variety of positions and able to learn new positions swiftly. Strong problem solving skills and a reliable worker.
Overview
6
6
years of professional experience
Work History
Research Assistant
Centre For Addictions And Mental Health
2023.04 - Current
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Collected research data through experimentation, surveys and leading focus groups.
- Collaborated with other researchers to develop successful research strategies.
Assistant Manager
The Beaver Dam Bar
2022.09 - 2023.05
- Responsible for filling in for managerial duties when necessary, such as scheduling
- Communicate with staff and outside personnel for space bookings and to ensure that all issues regarding the space or staff are resolved efficiently
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Orientation Leader
Huron University College
2020.04 - 2023.05
- Interacts with first year students as a friend and mentor, facilitates events and activities for the students, and acts as a representative of the university
- Provide a safe and comforting space for new students where they can discuss any issues they may have and provide useful tips or other help to benefit their wellbeing.
- Assisted with transition to college life by providing one-on-one support.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
Keyholder
The Beaver Dam Bar
2021.10 - 2022.04
- Responsible for opening and closing the bar as well as conducting inventory checks
- Communicated with management to provide recommendations and to ensure quality service
- Performed bartending duties simultaneously.
Bartender
The Beaver Dam Bar
2021.09 - 2022.04
- Served and made customers drinks efficiently and acted as a host during busy times
- Maintained patron satisfaction by monitoring and evaluating merchandise, food, beverage, and daytime service offerings
- Communicated with customers and staff and maintained a friendly environment.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Supervisor
HART Stores
2018.05 - 2019.07
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Oversaw a portion of the store and was responsible for the maintenance and organization of area
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Cashier/Freight Worker
HART Stores
2017.10 - 2018.05
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Verified and noted count and condition of cargo received.
Education
Bachelor of Arts - Psychology
Huron At Western University
London, ON06.2023
Skills
- Time Management
- Teamwork and Collaboration
- Exceeding Customer Expectations
- High-Volume Environments
- safeTALK
- Clear and Effective Communication
- Microsoft Office Expertise
Timeline
Research Assistant
Centre For Addictions And Mental Health
2023.04 - Current
Assistant Manager
The Beaver Dam Bar
2022.09 - 2023.05
Keyholder
The Beaver Dam Bar
2021.10 - 2022.04
Bartender
The Beaver Dam Bar
2021.09 - 2022.04
Orientation Leader
Huron University College
2020.04 - 2023.05
Supervisor
HART Stores
2018.05 - 2019.07
Cashier/Freight Worker
HART Stores
2017.10 - 2018.05
Bachelor of Arts - Psychology
Huron At Western University
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