As a professional Mental Heath Care Provider with over 4 years of experience in client management, I am passionate and dedicated to advancing the cause of mental health awareness and advocating for its integration into mainstream health discourse. I am successful at working in both team-based and self-directed capacities. Additionally, I am known for my friendly attitude and high level of energy as the first point of contact in the office, whether in person or over the phone.
Overview
6
6
years of professional experience
Work History
Program Assistant
Centre for Addictions and Mental Health
01.2021 - Current
Assists in comprehensive intake assessments and contributes to individualized treatment plans for clients, ensuring alignment with CAMH's standards of care
Effectively provides clinical support and manages unpredictable, highly acute clients with history of aggression and acute safety risks, while addressing their unique needs and assists them in navigating their complex situations
Provides comprehensive clinical support to enhance team efficiency and meet needs of patients and staff and CAMH’s standard of care
Ensures compliance with CAMH policies and PIPEDA by maintaining and protecting accurate and confidential client records, safeguarding patient confidence, and delivering compassionate customer service
Strong written and verbal communication with ability to professionally speak with extremely high and unpredictable volume of patients on daily basis in person and over phone
Provides administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills
Establishes rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect
Housing and Human Rights Caseworker
Centre for Equality Rights in Accommodations
01.2019 - 03.2020
Excellent time management skills in high volume environment with ability to quickly switch between administrative and time sensitive tasks to ensure efficient service and continuity of care
Accurately provided legal information related to eviction process over phone and e-mail to clients facing imminent eviction from their homes or human rights violations in their housing
Used de-escalation training techniques to provide support, legal information, referrals and advocacy to clients in crisis
Planed, coordinated and facilitated public education workshops with various demographics across Toronto (ex. youth, newcomers, front-line workers) on their housing rights
Worked closely with youth in this setting and provided cognitive, social and emotional support from position of trust by cultivating safe spaces
Contributed to development of new programming by creating accessible educational materials and resources to educate renters about their rights and responsibilities under Residential Tenancies Act and Human Rights Code while adapting to changes in procedures and technology
Administrative Assistant
Blue Elephant Realty
01.2018 - 01.2020
Maintained positive, friendly attitude and high level of energy as first point of contact in office, both in person and over phone
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Supervised, trained and motivated new administrative hires by providing additional assistance and resolved administrative problems by coordinating preparation of reports, analyzing and inputting data and identifying solutions to enhance work flow
Reviewed and proofread documents and correspondence to ensure compliance with legal procedures and grammatical usage
Education
Health Services Management Certificate
Toronto Metropolitan University
Toronto, ON
Bachelor of Arts - Human Rights & Equity Studies
York University
Toronto, ON
Skills
Detail-Oriented
Data Collection
Client-focused
Case Management
Scheduling, Documenting and Reporting
Flexible and Adaptive Time Management
Accomplishments
Board Member, Red Door Family Shelter, 2018 - 2022