Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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AFRAH BERHAN

Scarborough,ON

Summary

As a professional Mental Heath Care Provider with over 4 years of experience in client management, I am passionate and dedicated to advancing the cause of mental health awareness and advocating for its integration into mainstream health discourse. I am successful at working in both team-based and self-directed capacities. Additionally, I am known for my friendly attitude and high level of energy as the first point of contact in the office, whether in person or over the phone.

Overview

6
6
years of professional experience

Work History

Program Assistant

Centre for Addictions and Mental Health
01.2021 - Current
  • Assists in comprehensive intake assessments and contributes to individualized treatment plans for clients, ensuring alignment with CAMH's standards of care
  • Effectively provides clinical support and manages unpredictable, highly acute clients with history of aggression and acute safety risks, while addressing their unique needs and assists them in navigating their complex situations
  • Provides comprehensive clinical support to enhance team efficiency and meet needs of patients and staff and CAMH’s standard of care
  • Ensures compliance with CAMH policies and PIPEDA by maintaining and protecting accurate and confidential client records, safeguarding patient confidence, and delivering compassionate customer service
  • Strong written and verbal communication with ability to professionally speak with extremely high and unpredictable volume of patients on daily basis in person and over phone
  • Provides administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills
  • Establishes rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect

Housing and Human Rights Caseworker

Centre for Equality Rights in Accommodations
01.2019 - 03.2020
  • Excellent time management skills in high volume environment with ability to quickly switch between administrative and time sensitive tasks to ensure efficient service and continuity of care
  • Accurately provided legal information related to eviction process over phone and e-mail to clients facing imminent eviction from their homes or human rights violations in their housing
  • Used de-escalation training techniques to provide support, legal information, referrals and advocacy to clients in crisis
  • Planed, coordinated and facilitated public education workshops with various demographics across Toronto (ex. youth, newcomers, front-line workers) on their housing rights
  • Worked closely with youth in this setting and provided cognitive, social and emotional support from position of trust by cultivating safe spaces
  • Contributed to development of new programming by creating accessible educational materials and resources to educate renters about their rights and responsibilities under Residential Tenancies Act and Human Rights Code while adapting to changes in procedures and technology

Administrative Assistant

Blue Elephant Realty
01.2018 - 01.2020
  • Maintained positive, friendly attitude and high level of energy as first point of contact in office, both in person and over phone
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supervised, trained and motivated new administrative hires by providing additional assistance and resolved administrative problems by coordinating preparation of reports, analyzing and inputting data and identifying solutions to enhance work flow
  • Reviewed and proofread documents and correspondence to ensure compliance with legal procedures and grammatical usage

Education

Health Services Management Certificate

Toronto Metropolitan University
Toronto, ON

Bachelor of Arts - Human Rights & Equity Studies

York University
Toronto, ON

Skills

  • Detail-Oriented
  • Data Collection
  • Client-focused
  • Case Management
  • Scheduling, Documenting and Reporting
  • Flexible and Adaptive Time Management

Accomplishments

Board Member, Red Door Family Shelter, 2018 - 2022


Timeline

Program Assistant

Centre for Addictions and Mental Health
01.2021 - Current

Housing and Human Rights Caseworker

Centre for Equality Rights in Accommodations
01.2019 - 03.2020

Administrative Assistant

Blue Elephant Realty
01.2018 - 01.2020

Health Services Management Certificate

Toronto Metropolitan University

Bachelor of Arts - Human Rights & Equity Studies

York University

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AFRAH BERHAN