Dyani Sewram
Burnaby,BC
Summary
A customer-focused and performance-driven individual with solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized and reliable team member and experienced in the fields of operations, talent management, social media marketing and administrative work.
Overview
5
5
years of professional experience
Work History
Sales Associate – Part Time
Kate Spade New York
07.2022 - Current
- Working 15-20 hours a week at the Pacific Centre location
- Customer service skills in-person as well as through an online clientele
- Sales targets of up to $1,500 to meet in a day
- Organizing stockroom shelves according to size, color or styles and conducting inventory days to track stock levels
- Ensuring KPIs are met every day
Outgoing Exchange Team Lead
AIESEC in SFU
04.2024 - Current
- Managing the operational and logistical aspects of sending students on exchange
- Ensuring that tasks are completed on time and of a high standard
- Coordinated team resources to achieve project goals.
- Organizing regular meetings with all club members to ensure clear communication between coordinators
- Working closely with EXPA AIESEC to manage exchange operations
Team Lead in Talent Management
AIESEC in SFU
09.2023 - 03.2024
- Dedicating 5-10 hours per week to planning club social events, engaging and developing members of the club, and keeping track of member participation and attendance
- Leading team projects and events: budgeting, prospecting, event planning and member recruitment.
- Trained new staff in relevant processes and procedures.
Administrative Assistant Intern
Freight 24 and Warehouse Specialists 24
Durban, South Africa
01.2020 - 01.2021
- Invoice filing and other documentations from clients
- Managed the switchboard at the reception (answering and transferring client phone calls)
- Organized the filing systems of both businesses
- Cleaned, organized, and maintained backroom storage areas
Education
Bachelor of Business Administration - Operations Management
Simon Fraser University - Beedie School of Business
12-2025
University Transfer Program Stage 1 and 2 - Business Administration
Fraser International College
High School Graduate -
Roseway Waldorf School
Skills
- Customer Focus
- Production Monitoring
- Resource Allocation
- Coaching and Mentoring
- Key Performance Indicators
- Skills in Microsoft Office applications such as Word, Powerpoint and Excel
- Social media marketing skills through photography
Profile
I am a 21-year-old student currently attending Simon Fraser University. I am in my third year studying Business Administration and concentrating in the field of Operations Management. My hometown is the city of Durban in South Africa and I have been residing in Vancouver since October 2021.
Volunteer Experience
05/2022 - 01/2023: Community Transition Program Manager and Peer Educator at Fraser International College in Burnaby, British Columbia, V3N 0H8 - Constant student engagement, organizing, planning of events, facilitating activities and managing teams of students.
References
References available upon request.
Timeline
Outgoing Exchange Team Lead
AIESEC in SFU
04.2024 - Current
Team Lead in Talent Management
AIESEC in SFU
09.2023 - 03.2024
Sales Associate – Part Time
Kate Spade New York
07.2022 - Current
Administrative Assistant Intern
Freight 24 and Warehouse Specialists 24
01.2020 - 01.2021
Bachelor of Business Administration - Operations Management
Simon Fraser University - Beedie School of Business
University Transfer Program Stage 1 and 2 - Business Administration
Fraser International College
High School Graduate -
Roseway Waldorf School
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