- Snowboarding
- Surfing
- Camping
- Hiking
- Playing Sports
- Cooking
- Historical Travel
DREW BRUCE PHILLIPS
Newport,CA
Summary
Experienced Benefit Analyst with a strong customer service background, skilled in managing client inquiries, resolving issues, and building lasting relationships. Eager to transition into a sales role, leveraging excellent communication, problem-solving, and consultative skills to drive results and deliver value to clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefit Analyst
Marsh McLennan Agency
11.2024 - Current
- Ensured compliance with all applicable laws and regulations by staying current on industry trends and legislative changes.
- Conducted annual open enrollment sessions, effectively communicating plan updates and enrollment procedures to all staff members.
- Prepared detailed reports on benefits expenditures, informing management of financial impacts associated with each plan offering.
Benefit Service Associate
Marsh McLennan Agency
03.2024 - 10.2024
- Input new data, updated old records, and cross-checked information to keep the marketing database up-to-date.
- Updated spreadsheets with statistical, financial, and non-financial information.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Supported cross-functional teams in execution of integrated marketing campaigns, amplifying overall impact and reach.
Server
Doherty's Irish Pub And Restaurant
08.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Support
Puesto
08.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Sales Associate
Big 5 Sporting Goods
02.2018 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Team Lead/ Trainer/ Team Member
Chick-Fil-A
01.2016 - 10.2017
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Set positive example for team members by providing high-quality, efficient service.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Verified cash drawer against the day's receipts.
- Trained other employees in customer service, food safety, and performance requirements.
Education
Bachelor of Arts - History
California State University - Long Beach
Long Beach, CA05.2022
Skills
- Customer Service
- Specials Promotion and Upselling
- Microsoft Excel
- Benefits administration
- Statistical modeling
- Written and oral communication
- Cool Under Pressure
- Team Player
Certification
- Accident & Health or Sickness Insurance License - Valid October 25, 2024 - October 31, 2026
Interests
Timeline
Benefit Analyst
Marsh McLennan Agency
11.2024 - Current
Benefit Service Associate
Marsh McLennan Agency
03.2024 - 10.2024
Server
Doherty's Irish Pub And Restaurant
08.2023 - 01.2024
Server/Support
Puesto
08.2022 - 07.2023
Sales Associate
Big 5 Sporting Goods
02.2018 - 04.2022
Team Lead/ Trainer/ Team Member
Chick-Fil-A
01.2016 - 10.2017
- Accident & Health or Sickness Insurance License - Valid October 25, 2024 - October 31, 2026
Bachelor of Arts - History
California State University - Long Beach
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