Don Chandrel Irakoze
Gatineau,QC
Summary
Results-driven Computer Science professional with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Assesses risks, troubleshoots problems and conducts tests. Excellent communication and planning abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technicien En Informatique Niveau 2 et Programmeur
Groupe DL
03.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Designed intuitive graphical user interfaces to improve user experience.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
Technicien En Informatique
Lifeline Canada
02.2020 - 03.2024
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Applied critical thinking and research to address complex issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Addressed routine equipment maintenance according to established schedule.
Agent De Service a La Clientele
Lifeline Canada
12.2018 - 01.2020
- Obtained client information by answering telephone calls.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Established strong customer relationships, building recommendations and loyalty.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Administrateur Réseau
Econet-Leo
08.2017 - 09.2018
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Assisted IT staff on troubleshooting issues and closing calls.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
Help Desk Agent
Econet-Leo
01.2014 - 07.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Education
Diplome Des Etudes Collégiales(DEC) - Architecture Et Gestion Des Réseaux
Cégep De L’Outaouais
Gatineau, QC06.2024
Baccalauréat - Informatique De Gestion
Université Lumière De Bujumbura
Bujumbura - Burundi07.2017
Diplome Des Études Secondaires -
Lycée SOS - HG
Bujumbura- Burundi07.2013
Skills
- Object-Oriented Programming
- Machine Learning
- System Design
- Network Security
- Scripting Languages
- Python
- Microsoft Office
- Web Programming
- Linux Environments
- Powershell
- SQL Server
- Windows,Active Directory, DHCP, DNS, VMware, TCP/IP, TCP, VPN, ADDS,Azure, etc
- Customer Support
Languages
French
Native or Bilingual
English
Professional Working
Kirundi
Native or Bilingual
Swahili
Native or Bilingual
Certification
- CCNA (cours CISCO)
- Certificate Connectwise
- Certificate Lenovo
- Watchguard
Timeline
Technicien En Informatique Niveau 2 et Programmeur
Groupe DL
03.2024 - Current
Technicien En Informatique
Lifeline Canada
02.2020 - 03.2024
Agent De Service a La Clientele
Lifeline Canada
12.2018 - 01.2020
Administrateur Réseau
Econet-Leo
08.2017 - 09.2018
Help Desk Agent
Econet-Leo
01.2014 - 07.2017
Diplome Des Etudes Collégiales(DEC) - Architecture Et Gestion Des Réseaux
Cégep De L’Outaouais
Baccalauréat - Informatique De Gestion
Université Lumière De Bujumbura
Diplome Des Études Secondaires -
Lycée SOS - HG
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